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- Tasks: Deliver parcels and goods while ensuring excellent customer service and timely deliveries.
- Company: Join SMI, a company dedicated to exceptional delivery experiences and customer satisfaction.
- Benefits: Enjoy a competitive salary, 33 days annual leave, and a company van with fuel provided.
- Why this job: Be part of a dynamic team, enjoy driving, and make a real impact on customer satisfaction.
- Qualifications: Must have a clean UK driving licence, good communication skills, and a customer-focused attitude.
- Other info: Work Monday to Friday, 50 hours a week, with opportunities for growth and development.
The predicted salary is between 30450 - 42500 £ per year.
To be an essential part of SMI’s own delivery service team providing exceptional customer experience when meeting customers at delivery points. This role requires a full-time candidate to be available Monday to Friday reporting directly into the Dispatch Manager. Timely and accurate deliveries are essential to maintain the high standards SMI continues to deliver to its customers. It’s important that there is a good dialogue open between yourself and the customer and to be able to problem solve quickly to support the customer’s needs.
Areas of Responsibility:
- Responsible for all Pre-van Health & Safety checks
- Sending all expenses receipts to Accounts department
- Support loading vehicle in the morning
- Ensure the van is washed weekly
- Delivering parcels and goods to customers on designated routes
- Support customers with handling their parcel to a convenient delivery point
- Reporting customer issues and concerns back to your manager or customer feedback form
- All failed deliveries communicated to your line manager
- Build good rapport with customers at all delivery locations
- Act as a professional representative of SMI during journeys and on delivery of goods
- Deliver and unload goods in accordance with health and safety standards
- Ensure all PODS are completed, including signature of recipient and photo of goods on site
- Follow the Optimised Route via Maxoptra and achieve the drop times to the best of your abilities
- Complete any administration required in relation to the collection/delivery of goods
- Up to 20 drops per day covering up to 200 miles
Desired Knowledge, Skills and Abilities:
- Proven history and success in a similar role
- Operating system MaxOptra
- Ability to use Android devices for delivering & collecting consignments
- A clean UK driving licence and excellent driving skills
- Compliance with the FORS Silver Standard, and complete any training, if required
- Standard ‘right to work’ checks are required
- A customer service focus
- Good punctuality and reliability skills
- Good interpersonal skills
- The ability to remain calm and professional
- Good verbal and written communication skills
- Stamina and concentration when driving long distances
- Ability to plan routes efficiently (although mainly system driven)
- Attention to detail
- Ability to work in a team and a self-motivated environment
- Enjoyment in driving
Additional Information:
- Salary of £30,450 per annum
- 50 hours a week including breaks
- 06:00 - 16:00
- 33 days annual leave including bank holidays
- Entry into the company 'growth by sharing' bonus scheme following probation
- Benefits package
- Company van & fuel provided
SMI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Multi-Drop Delivery Driver employer: SMI Group UK
Contact Detail:
SMI Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Drop Delivery Driver
✨Tip Number 1
Familiarise yourself with the MaxOptra system, as it's crucial for planning your delivery routes efficiently. Consider taking a short online course or watching tutorial videos to get comfortable with its features before your interview.
✨Tip Number 2
Brush up on your customer service skills, as building rapport with customers is key in this role. Think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service.
✨Tip Number 3
Prepare to discuss your driving experience and any relevant safety checks you've performed in previous roles. Highlight your clean driving record and any training you've completed that aligns with health and safety standards.
✨Tip Number 4
Show your enthusiasm for the role by researching SMI and understanding their values. Be ready to explain why you want to be part of their team and how you can contribute to maintaining their high delivery standards.
We think you need these skills to ace Multi-Drop Delivery Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a delivery driver. Include specific examples of your driving skills, customer service experience, and any familiarity with systems like MaxOptra.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention your ability to maintain high standards in customer service and your problem-solving skills when dealing with delivery issues.
Highlight Relevant Skills: In your application, emphasise your clean UK driving licence, punctuality, and reliability. Mention your interpersonal skills and ability to communicate effectively with customers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SMI Group UK
✨Know Your Routes
Familiarise yourself with the delivery routes and the MaxOptra system. Being able to discuss how you would efficiently plan your routes during the interview will show your preparedness and understanding of the role.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to communicate effectively and build rapport with customers, as this is crucial for the Multi-Drop Delivery Driver position.
✨Health & Safety Awareness
Understand the importance of health and safety checks for the van and deliveries. Be ready to discuss how you ensure compliance with safety standards and how you handle any issues that may arise during deliveries.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've had to solve problems quickly, especially in a delivery context. Show that you can remain calm under pressure and find solutions that satisfy both the customer and the company.
