Location: London, Hybrid, Two days per week in office
Salary: From £53k + & 10% bonus
Level: Senior manager level, with scope across a specialist customer-facing product function
Who are we?
We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.
About the role
We are looking for a Product Solutions Specialist to join SMG Technology.
You’ll own the customer-facing product experience for Plan-Apps MMP within the CX function, helping prospects and customers understand the platform and the value it can deliver from their first conversation through to initial onboarding.
Combining product expertise with strong storytelling, you’ll lead tailored demonstrations and discovery, shape product messaging and contribute to solution design. You’ll work closely with Commercial, Change, Product and Engineering to turn customer needs into compelling, deliverable opportunities while bringing valuable market insight back into the business.
What you’ll do
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Deliver engaging, tailored Plan-Apps MMP demonstrations that respond to each audience, use case and stage of the customer journey.
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Lead discovery workshops alongside the Change Lead, uncovering customer priorities and translating them into relevant platform use cases.
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Shape product messaging and storytelling, turning technical capabilities into clear and compelling customer value.
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Keep demo scripts, flows and supporting materials current as the platform evolves.
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Build and maintain credible demo environments and sandboxes using realistic customer scenarios.
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Contribute technical solution-design expertise to proposals, helping ensure solutions are scalable and achievable within supported platform capabilities.
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Partner with Change and Product on technical onboarding planning, ensuring a smooth transition from pre-sales into onboarding and enablement.
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Share insights from prospects and customers with Product, Transformation and Enablement to strengthen product understanding and go-to-market readiness.
What we’re looking for
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Strong knowledge of retail media operating models.
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Strong product knowledge of Plan-Apps MMP and its practical application.
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Excellent presentation, storytelling and communication skills.
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Proven experience delivering discovery workshops and technical product demonstrations.
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The ability to make technical capabilities clear, relevant and valuable to different customer audiences.
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Experience working across the customer journey from pre-sales through to technical onboarding.
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A collaborative approach to working with Commercial, Transformation, Product and Engineering teams.
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A structured and detail-focused approach to maintaining demo environments and proposal content.
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Commercial awareness and a strong focus on outcomes.
We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
Why SMG?
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams.
We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
● 10% discretionary bonus
● £1,800 yearly wellbeing fund (on top of your salary!)
● Free Headspace subscription
● £500 yearly “Uni Fund” for learning
● 4 extra Wellbeing Days off per year
● Annual Summer conference + year-round celebrations
● 4pm finishes every Friday
● Flexible and hybrid working
Useful Links Before You Apply
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Product Solutions Specialist (Customer Experience) in London employer: SMG
At SMG, we pride ourselves on being a forward-thinking employer that champions growth and innovation in the dynamic world of influencer marketing. Located in Nottingham, our vibrant work culture fosters collaboration and creativity, offering employees unique benefits such as a £1,800 yearly wellbeing fund, flexible working arrangements, and opportunities for professional development. Join us to be part of a close-knit team that values diversity, encourages fresh perspectives, and empowers you to take ownership of your career while making meaningful contributions to the future of retail media.
