At a Glance
- Tasks: Manage and grow strategic client relationships while maximising value from our technology.
- Company: Join SMG, pioneers in connected commerce marketing since 2008.
- Benefits: Competitive salary, 10% bonus, wellbeing fund, and flexible working.
- Other info: Dynamic role with opportunities for growth and a collaborative culture.
- Why this job: Be a trusted advisor and make a real impact in a fast-paced environment.
- Qualifications: Experience managing client relationships and a passion for exceptional service.
The predicted salary is between 53000 - 53000 £ per year.
Location: London. Hybrid. Two days per week in the office.
Salary: From £53k+ & 10% bonus.
Level: Manager level client-facing role, managing strategic retailer relationships across SMG Technology.
Who are we? We’re the original pioneers in connected commerce marketing. Since 2008, we’ve been partnering with major retailers, powering global brands, and building meaningful connections with shoppers.
About the role: We are looking for an Enterprise Retail Account Manager to join SMG. In this role, you'll manage and grow strategic client relationships, becoming the trusted expert for your portfolio of retailers. Combining proactive account management with deep platform knowledge, you'll help clients maximise value from our technology while collaborating across Product, Engineering, Commercial and Operations to continuously improve the customer experience. If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.
A Little Bit About You: You'll bring:
- Experience managing multiple client or stakeholder relationships simultaneously.
- A customer-first mindset with a passion for delivering exceptional service.
- Confidence learning and becoming an expert in new technology platforms.
- The ability to remain calm under pressure while managing competing priorities.
- Commercial awareness and an understanding of the impact your work has on client success.
- A collaborative mindset with the confidence to work cross-functionally across technical and commercial teams.
Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.
What You'll Be Doing: Your days will be dynamic. You might find yourself:
- Managing and growing relationships with your portfolio of retailer clients.
- Building trusted advisor relationships by understanding each client's business objectives.
- Triaging, prioritising and resolving support requests within agreed SLAs.
- Helping clients get the most value from the platform through proactive support and adoption.
- Identifying recurring trends, customer pain points and product improvement opportunities.
- Acting as the voice of the customer to influence future platform enhancements.
At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us - people who are curious, ambitious, and eager to learn, whether as specialists or across teams. We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.
Benefits include:
- 10% discretionary bonus
- £1,800 yearly wellbeing fund (on top of your salary!)
- Free Headspace subscription
- £500 yearly “Uni Fund” for learning
- 4 extra Wellbeing Days off per year
- Summer & Winter conferences + year-round celebrations
- 4pm finishes every Friday
- Flexible and hybrid working
Explore all our benefits here.
Enterprise Retail Account Manager in London employer: SMG
At SMG, we pride ourselves on being an excellent employer by offering a supportive work culture that values your skills and contributions. With flexible scheduling and the opportunity to make a real difference in the community through our partnerships with local housing charities, you will find meaningful and rewarding employment while enjoying opportunities for personal and professional growth in Gloucester.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Retail Account Manager in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Enterprise Retail Account Manager at SMG!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SMG or be willing to refer you for that Enterprise Retail Account Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SMG who’s on the lookout for their next Enterprise Retail Account Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Enterprise Retail Account Manager role at SMG!
We think you need these skills to ace Enterprise Retail Account Manager in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SMG. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SMG
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SMG. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
