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- Tasks: Support and develop Customer Loyalty Programs while collaborating with marketing teams.
- Company: Join a leading digitalisation consultancy with over 35 years of experience across Europe.
- Benefits: Enjoy flexible hours, remote work options, and opportunities for personal development.
- Why this job: Be part of innovative projects in a diverse, family-like environment that values your ideas.
- Qualifications: Degree in business informatics or similar, with experience in application development and marketing interest.
- Other info: On-site presence required once or twice a week in Milton Keynes.
The predicted salary is between 36000 - 60000 £ per year.
With five locations across Europe, we have been advising our clients on digitalization for over 35 years. We develop software solutions and analyze data. We improve our clients’ processes, using both proprietary and partner-developed software products – and we aim to continue growing! If you are looking for a professional environment where you can give your best, where your ideas are valued, and your contributions are properly rewarded, then become part of our team. We look forward to receiving your application!
To strengthen our team, we are looking for a Business Analyst/Technical Consultant for Customer Loyalty Programs (f/m/d), based on a temporary contract.
Operation Site: Milton Keynes, On-Site (once or twice a week)
You will support the administration and further development of various Customer Loyalty Programs of a key SMF customer within the framework of a long-term contract in an international environment. Your activities will include:
- The administration of the actual Loyalty platform
- Problem Management
- Change Management
- The management of stakeholders and suppliers
You will be involved in the design, specification, testing and acceptance of new modules of the Customer Loyalty Program. The day-to-day work takes place with the marketing teams of the customer of the respective countries. General travel readiness is desired.
Your tasks:
- You will configure our customer’s Loyalty platform in order to enable Loyalty campaigns as specified by the customer.
- You will deliver basic reporting / business intelligence based on the existing Loyalty platform and dedicated reporting environment.
- You will create and manage tickets with the platform-provider to sort out issues and create CRs to enhance the platform.
- You will communicate to IT-professionals and marketing-people and need to be able to communicate in both contexts.
Your profile:
- You live in or near Milton Keynes because you are on-site with the customer once or twice a week.
- You have a completed degree in business informatics or a comparable qualification.
- You bring experience in application development, which can be incorporated into the design of new system components.
- In particular, you have knowledge in the following areas:
- Webtechnology / Webservices
- Databases
- Interfaces-Design
- Process-Design
- MS Office-Products / MS-Projects
SMF OFFERS YOU:
- Innovative projects and top customers
- Agile working atmosphere
- Personal development opportunities
- Room for experiments
- Attractive remuneration
- Flexible working hours and home office option
At SMF, we place great emphasis on equal opportunities, diversity, and a family environment. We firmly believe that different perspectives and experiences enrich your team and lead to innovative solutions. Driven by our passion for technology, we create high-quality solutions with attention to detail. We strive to achieve your company goals in harmony with the environment and society. We approach the ideas and wishes of others with openness and respect. Our communication culture is characterized by transparency and the active exchange of knowledge, where we foster individual strengths and overcome challenges together. Become part of our SMF family – we look forward to welcoming you!
Business Analyst / Technical Consultant for Customer Loyalty Program employer: SMF GmbH
Contact Detail:
SMF GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst / Technical Consultant for Customer Loyalty Program
✨Tip Number 1
Familiarise yourself with the specific Customer Loyalty Programs that the company currently administers. Understanding their existing platforms and how they operate will give you a significant edge during discussions with the team.
✨Tip Number 2
Brush up on your communication skills, especially in translating technical jargon into marketing language. Being able to effectively communicate with both IT professionals and marketing teams is crucial for this role.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your ability to manage stakeholders and suppliers. Highlighting your problem-solving skills in real-world scenarios will resonate well with the hiring team.
We think you need these skills to ace Business Analyst / Technical Consultant for Customer Loyalty Program
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business analysis and technical consulting, especially related to customer loyalty programs. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digitalisation and customer loyalty. Mention specific projects or experiences that align with the responsibilities outlined in the job description.
Showcase Technical Skills: Emphasise your knowledge of web technologies, databases, and process design in your application. Provide examples of how you've applied these skills in previous roles, particularly in relation to customer loyalty initiatives.
Highlight Communication Abilities: Since the role requires communication with both IT professionals and marketing teams, illustrate your ability to bridge these two areas. Include examples of past experiences where you successfully communicated complex ideas to diverse audiences.
How to prepare for a job interview at SMF GmbH
✨Understand the Customer Loyalty Landscape
Familiarise yourself with current trends and best practices in customer loyalty programs. Be prepared to discuss how these can be applied to the role, showcasing your knowledge of both marketing and IT aspects.
✨Showcase Your Technical Skills
Highlight your experience with web technologies, databases, and application development during the interview. Be ready to provide examples of how you've used these skills in past projects, especially in relation to customer loyalty platforms.
✨Prepare for Stakeholder Management Questions
Since the role involves managing stakeholders and suppliers, think of examples where you've successfully navigated complex relationships. Demonstrating your communication skills and ability to work across different teams will be crucial.
✨Express Your Passion for Digitalisation
Convey your enthusiasm for digital transformation and how it impacts customer engagement. Discuss any relevant experiences or ideas you have that could contribute to the company's goals in this area.
