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- Tasks: Install and maintain security and fire alarm systems while providing top-notch customer service.
- Company: Join a leading company in the fire and security industry with a strong team culture.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by ensuring safety and compliance for clients every day.
- Qualifications: Experience with security systems and excellent communication skills are essential.
- Other info: Dynamic role with opportunities for growth and development in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
The Security and Fire Alarm Service Engineer (SAFASE) is a key role for our business and the Security and Fire Services Team. The SAFASE is responsible for the provision of safe compliant installation and maintenance of our clients' Security and Fire Alarms. Throughout all service interactions, excellent customer service and compliant technical advice must be provided. We seek to ensure system servicing is fit for purpose and in support of customer and compliance requirements. All aspects of administration to support smooth operations must be demonstrated and all behaviours in support of our values must be evident throughout your employment.
Person Specification
- Confident and self-aware with the ability to communicate professionally
- Able to influence positively to gain effective outcomes
- Able to maintain performance in stressful and challenging circumstances
- Able to build and maintain long-term professional relationships both internally and externally
- Able to identify solutions to suit internal and external customers
- Produce high quality work ensuring recording and use of systems is accurate
- Effective organisation to ensure priorities, goals and deadlines are achieved
You will be a great communicator, not just a talker, you’ll have proven problem-solving skills and enjoy delivering results to your customers. You are a people person, like working in a team, proud of your work, like to lead by example. If this is you, you’ll have no problem working towards Company and Group shared goals.
To ensure sites are compliant, you will be conversant with NSI PD6662 for Intruder Alarms, NCP 104 & BS EN 62676 for CCTV, and NCP 109 for Access Control. You will also have experience of multiple communications protocols utilising LAN / WAN and POE. Have used servers and networking with some knowledge of Microsoft operating systems (2003, 2008, Windows XP, Windows 7, Windows 10). Experience with a variety of switches and routers, wireless extenders, some experience with SQL, XML, MS Office would be a huge bonus along with experience on integrated systems, and client/server access control systems and conversant with IP/Analogue and digital systems with the below scopes of works.
CCTV and Public Address Systems: Hikvision, Bosch, Pelco, Analytics Systems, Axis, Milestone, Honeywell, Samsung, Toa, External Detection sensors including Redwall, GJD and Pulnix Beams.
Access Control: Salto, Paxton, TDSI, Honeywell Win-Pak
Intruder Alarm Systems: Honeywell Galaxy, Texecom, Pyronix’s, Risco, Menvier, Scantronic.
Fire Alarm and Nurse Call Systems.
Fire & Security Service Engineer employer: Smeba Fire
Contact Detail:
Smeba Fire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire & Security Service Engineer
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to their fire and security services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and colleagues, being able to explain technical concepts clearly is key. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Attend industry events or join online forums related to fire and security systems. Connecting with professionals in the field can lead to valuable insights and even job opportunities. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant experience and skills in your application, and let us know how you can contribute to our team's success.
We think you need these skills to ace Fire & Security Service Engineer
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills and experience with security and fire alarm systems. We want to see how you can bring your expertise to our team, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the Fire & Security Service Engineer role. Use the job description as a guide to align your experiences with what we’re looking for – it’ll make a big difference!
Be Professional Yet Personable: We love a good communicator! While you should maintain professionalism, don’t forget to let your personality shine through. Show us that you’re not just a great engineer but also a people person who can build relationships.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Smeba Fire
✨Know Your Tech Inside Out
Make sure you brush up on the technical specifications and compliance standards mentioned in the job description, like NSI PD6662 and NCP 104. Being able to discuss these confidently will show that you're not just familiar with the systems but also understand their importance in ensuring safety and compliance.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past roles. Think about times when you solved a problem for a client or went above and beyond to ensure their satisfaction. This role is all about building relationships, so demonstrating your people skills will be key.
✨Stay Calm Under Pressure
Since the job can involve stressful situations, think of scenarios where you've maintained your composure and delivered results despite challenges. Share these experiences during the interview to highlight your ability to perform well under pressure.
✨Be Organised and Goal-Oriented
Come prepared with a plan for how you prioritise tasks and meet deadlines. You might want to share specific tools or methods you use to stay organised, as this will show that you can manage your workload effectively and align with the company's goals.
