At a Glance
- Tasks: Welcome customers and create personalised shopping experiences while managing store operations.
- Company: Join Maje, a vibrant fashion brand with a unique style and global presence.
- Benefits: Enjoy a monthly bonus, discounts, travel allowance, and unlimited access to e-learning.
- Other info: Opportunities for career growth within Maje and the SMCP Group await you!
- Why this job: Be part of a dynamic team and contribute to innovative projects in the fashion industry.
- Qualifications: Passion for fashion, motivation, and a bold entrepreneurial spirit are essential.
The predicted salary is between 24000 - 30000 £ per year.
Company Description
Since its creation in Paris in 1998, Maje has been able to build its own style and drawn a subtle line between modernity and quirkiness, by focusing on key pieces and sharp details. The Maje spirit is a very feminine silhouette, at once sober, glamorous and bold. Affiliate of the SMCP Group, the brand is successfully pursuing its international development and has 627 points of sale and close to 1,700 talented employees in 44 countries. In 2022, Maje achieved a turnover of more than 467 million euros. In recent years, the house has been approaching the digital transition with great ambition and accelerating its engagement towards sustainability. Inclusion and diversity are also at the heart of our preoccupations because we are convinced that innovation and creativity are born from a diversity of opinions and profiles.
Job Description
What we are offering:
- A Supervisor position, full time in our concession in our store Westbourne Grove.
- On a day-to-day basis at Maje, you will welcome our customers, offer them a personalised and emotional experience, develop customer loyalty, improve the client portfolio of the store, handle transactions and stock, implement visual merchandising guidelines.
Working for Maje is:
- Starting your adventure with a personalised onboarding on your first week;
- Contributing to the further development of our brand with a unique and courteous service;
- Working alongside passionate, caring and dynamic teams;
- Participating in ambitious projects in a brand turned towards future, innovation and durability;
- Having opportunities for a career development within the Maje or the SMCP Group.
The benefits Maje has to offer are:
- A monthly bonus scheme
- Discounts on your purchases in the SMCP brands
- A travel allowance
- An unlimited access to our E-learning Platform: Mylearning
Recruitment process:
- You will be contacted over the phone for a first exchange with the store manager;
- If this first call confirms our ambitions are matching, you will be invited for a face-to-face interview in store with the manager.
Qualifications
You have a taste for challenges and are animated by the fashion world? You are motivated, bold, entrepreneur at heart? Are you inspired by the following values: kindness, liberty, creativity, generosity and family? Do not wait any longer, join Maje.
Retail Supervisor - Westbourne Grove in London employer: SMCP
Maje is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and diversity are celebrated. As a Retail Supervisor at our Westbourne Grove location, you will enjoy a personalised onboarding experience, competitive benefits including a monthly bonus scheme and discounts across SMCP brands, and ample opportunities for career growth within a forward-thinking company committed to sustainability and innovation. Join us to be part of a passionate team dedicated to delivering unique customer experiences while advancing your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Westbourne Grove in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SMCP, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SMCP!
We think you need these skills to ace Retail Supervisor - Westbourne Grove in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SMCP, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SMCP and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SMCP that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SMCP
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
