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For Companies At a Glance
- Tasks: Support customers and sales teams with technical queries and product training.
- Company: Join SMC, a collaborative and innovative company focused on customer success and sustainability.
- Benefits: Enjoy retail discounts, life assurance, private medical cover, and 25 days holiday.
- Why this job: Be part of a diverse team where your voice matters and contribute to sustainable development.
- Qualifications: Degree or HNC/HND in Electrical Engineering; strong communication and problem-solving skills required.
- Other info: Office-based role in Milton Keynes with a structured selection process including online testing.
The predicted salary is between 28800 - 43200 £ per year.
Location: Office based role in Milton Keynes
Hours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday
Job Type: Permanent, full time
The Role:
SMC are looking to recruit an individual with an electrical bias. Experience with serial interface, PLC’s or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of the SMC product. Supporting sales growth by training and proactive promotion of existing and new products.
Key Responsibilities:
- Support for customer questions via phone and e-mail
- Process requests for special products and variations
- Analyse, check and report writing on customer product returns
- New product development proposal activity
- Market and competitor product analysis & understanding
- Supporting sales force with customer visits and application development
- Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
- Degree, HNC or HND in Electrical Engineering or related discipline
- Able to communicate proficiently via telephone and email with both internal and external customers
- A methodical problem solver who is logical, organised and able to keep clear comprehensive records
- Ability to clearly and effectively present technical subjects, face-to-face and via webinar
- Experience working within an Engineering environment
- Hands-on testing and diagnostic experience
- Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
- Hands-on testing and diagnostic experience
- Automation systems or system design experience
- Previous experience or working within a Technical Sales Support or applications role
What We Offer:
The reason for our success is our people. Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued. We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet. We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!
The Selection Process:
Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our SMC Offices.
Technical Sales Support Engineer (Milton Keynes) employer: SMC Corporation (UK)
Contact Detail:
SMC Corporation (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Engineer (Milton Keynes)
✨Tip Number 1
Familiarise yourself with SMC's product range and recent innovations. Understanding the technical specifications and applications of their products will help you engage confidently with both customers and the sales team.
✨Tip Number 2
Brush up on your communication skills, especially for technical discussions. Being able to explain complex electrical concepts clearly will set you apart during interviews and demonstrate your ability to support customers effectively.
✨Tip Number 3
Prepare to discuss your hands-on experience with testing and diagnostics. Be ready to share specific examples of how you've solved problems in previous roles, as this will showcase your practical skills and methodical approach.
✨Tip Number 4
Research the latest trends in automation systems and competitor products. Showing that you are aware of market dynamics and can contribute to product management discussions will highlight your commercial awareness and proactive mindset.
We think you need these skills to ace Technical Sales Support Engineer (Milton Keynes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical engineering qualifications and any relevant experience with PLCs, electric drives, or serial interfaces. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Technical Sales Support Engineer position. Mention specific experiences that showcase your problem-solving skills and ability to communicate technical subjects effectively.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided technical support or worked in sales environments. Highlight any hands-on testing or diagnostic experience that aligns with the job requirements.
Prepare for Interviews: Anticipate questions related to customer support scenarios and technical problem-solving. Be ready to discuss how you've contributed to sales growth in previous roles and your understanding of market trends in the engineering sector.
How to prepare for a job interview at SMC Corporation (UK)
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of electrical engineering concepts, especially around PLCs and electric drives. Be prepared to discuss how these technologies work and how they can be applied in real-world scenarios.
✨Showcase Your Communication Skills
Since the role involves supporting customers and the sales team, practice explaining technical subjects clearly and concisely. You might even want to do a mock presentation to get comfortable with articulating complex ideas.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you've successfully solved technical problems. Highlight your methodical approach and how you kept comprehensive records of your solutions.
✨Research the Company and Market
Familiarise yourself with SMC's products and their position in the market. Understanding competitors and current trends will show that you're proactive and genuinely interested in contributing to the company's success.
