Order Administration Coordinator in Milton Keynes

Job title: Order Administration Coordinator

Location: Milton Keynes

Hours:37.5 hours per week, full time, permanent contract

The Company:

Can you imagine yourself in this role, working for a global market leader in pneumatic and automation technology, where innovation and customer satisfaction is at the forefront of what they do?

If so, we are offering a unique opportunity to become part of our Internal Sales team, with a specific focus on growing the UK market.

The Role:

We are seeking a highly organised and detail-oriented Order Administration Coordinator to join our team. This role is responsible for managing the Order Entry process, ensuring customer orders are processed accurately and on time, while supporting the delivery of excellent customer service.

Working closely with colleagues across Sales, Supply Chain, and Operations, you will coordinate order processing activities, support the Inside Sales team with administrative tasks, and proactively communicate any issues that may impact customer delivery requirements.

Key Responsibilities:

• Manage and monitor the Order Entry mailbox, ensuring all enquiries and orders are actioned promptly
• Coordinate and allocate workload to the Order Entry team based in Romania
• Ensure all orders received by the business are processed accurately and in a timely manner
• Proactively identify and communicate any potential supply or fulfilment issues to the customer or relevant department within the business, to resolve delivery date issues
• Provide administrative support to the Inside Sales team, including setting up new user accounts and arranging express orders directly with suppliers
• Maintain accurate records and ensure compliance with internal processes and procedures
• Participate in training and development activities to enhance role-specific knowledge, skills, and best practices
• Attend and contribute to team, departmental and cross-functional meetings as required
• Support continuous improvement initiatives to enhance order processing efficiency and customer satisfaction

Skills and Experience:

• Previous experience in an order administration, sales support, customer service, or similar administrative role.
• Strong attention to detail with a high degree of accuracy in data entry and order processing.
• Excellent organisational and time management skills.
  
• Clear, concise, and confident communication style.
• Confident working with Microsoft Office
• Able to work independently in a team-oriented and fast paced environment.
• Customer-focused mindset with a proactive approach to problem-solving.

What we offer:

The reason for our success is our people. Every team member has a voice, and this contributes to our successes as a company!

We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.

We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals.

SMC has sustainable development goals as we believe in caring for our futures as well as the future of the planet.

Benefits and package:

• Competitive annual salary dependent on skills, qualifications and experience
• Subsidised lunches from onsite canteen.
• Pension scheme after 3 Months of service
• Private Medical Cover after 6 Months of service and successfully completion ofprobationary period
• SMC rewards and benefits portal including retail discounts
• Ongoing training and development

The Selection Process:

Previous experience in an order processing, order administration, sales support, customer service or administrative role. Strong data entry skills with a high level of accuracy and attention to detail.