SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary The BCM Manager is responsible for leading the organization's enterprise-wide Crisis department representatives plus relevant regulatory authorities Position Description Lead the development, implementation, and continuous improvement of the EMEA Major Incident, Crisis Management, and Business Continuity frameworks, ensuring alignment with regulatory requirements, governance standards, and operational resilience objectives. Provide executive leadership during major incidents and crises, chairing Silver and Gold Command structures across events including cyber incidents, technology failures, operational disruptions, geopolitical events, and reputational threats. Act as the escalation point for major incidents where Business Continuity is invoked, coordinating internal and external resolver teams and ensuring effective resolution. Provide 24/7 on-call support for Incident and Crisis Management activities, including out-of-hours Disaster Recovery testing and major technology changes. Drive integration across Incident Management, Crisis Management, Business Continuity, Operational Resilience, and Disaster Recovery programmes. Manage crisis escalation, communications, regulatory incident classification, materiality assessments, and reporting obligations under applicable frameworks including DORA, FCA, PRA, and ECB requirements. Ensure effective command, control, coordination, communication, and stakeholder engagement throughout incident and crisis lifecycles. Lead post-incident reviews, root cause analysis, and continuous improvement initiatives, producing reports and recommendations to strengthen organisational resilience and reduce recurrence. Design, deliver, and facilitate crisis simulations, BCM testing programmes, and executive workshops to enhance preparedness and response capability. Provide resilience reporting, briefings, and recommendations to Executive Committees, Risk Committees, Board members, and governance forums. Establish and monitor resilience KPIs, performance metrics, maturity assessments, and programme effectiveness across EMEA. Represent SMBC EMEA on industry resilience forums, including the UK Finance Business
Enterprise Business Management Director - SMBC
