Application Support Analyst - AVP - SMBC

SMBC: A trusted partner for the long term Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn't perfectly align with the job description. Whilst we'll always strive to be better, we're proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves. Who we are United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future. Role Summary Is the next step in your career at SMBC Group EMEA? We're looking for an Application Support Analyst - Front Office - Fixed Income Sales contribute to scripting, automation and continuous service improvement. • Create and maintain runbooks, support procedures, application inventories, recovery documentation and knowledge materials, sharing expertise across the team. Collaboration and service coverage • Work effectively across London, EMEA and global teams, applying common support standards while maintaining clear ownership and accountability. • Support business-critical services across regions and time zones, with flexibility to participate in extended-hours support, incident response, disaster recovery, releases and weekend activities where required. Knowledge, skills and experience • Hands-on experience supporting electronic trading platforms, venues and workflows, including RFQ processing, D2D and D2C connectivity, order lifecycles, positions, pricing, risk and trade booking. • Working knowledge of Bloomberg eTrading and venue services, TOMS/eTOMS, ION Anvil or comparable Fixed Income trading platforms. • Understanding of market data, FIX protocol, connectivity, STP, reconciliation and Middle Office / Back Office processes. • Strong understanding of change control, release management, production governance, operational readiness and Service Management processes. • Excellent written and verbal communication, documentation, knowledge-sharing and stakeholder-management skills, with a proactive and service-focused approach. • Ability to work independently while remaining a strong team player, demonstrating flexibility, adaptability and willingness to learn. Desirable experience • Experience supporting system changes, upgrades and development deliveries using Agile or DevOps frameworks. • Working knowledge of Linux/UNIX and Windows environments, Oracle and Microsoft SQL Server databases. • Experience with monitoring or observability tools such as Splunk, Geneos, LogicMonitor, ControlUp or comparable platforms. • Exposure to scripting, automation and operational tooling, and experience working with stakeholders across EMEA, the Americas and APAC. • Japanese language capability, or an interest in supporting communication with Tokyo stakeholders, is welcomed but not essential. Competencies Customer Focus Driving Change Driving Results Embraces Diversity Enterprise Leadership Judgement and Decision Making Risk Management Strategic and Visionary Trust and Integrity What we offer For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport