Reconciliation Technology Specialist, Delivery Manager in London

Here at SMBC Group, we want to help you find the next step in your career so read on to discover if this opportunity is the one for you. We like to recognise potential in our people, so we welcome your application even when your experience doesn’t perfectly align with the job description. Whilst we’ll always strive to be better, we’re proud of our inclusive culture, and encourage our applicants and colleagues to be their authentic, unique selves.

At SMBC Group EMEA, we are united by a shared purpose: to be a trusted long-term partner to our clients. As part of our expanding EMEA platform, we provide a full suite of corporate finance, investment banking, advisory, and global markets services. With award-winning products and a universal banking model, we offer opportunities to work on impactful, diverse, and strategic initiatives that support our clients and the bank’s long-term transformation.

We are seeking a hands‑on Reconciliation Technology Specialist, Delivery Manager with deep expertise in reconciliation platforms such as Intellimatch, Duco, Corona or Comfort. This role is not a generic delivery position, we are specifically targeting candidates who bring:

• Strong practical experience configuring and operating reconciliation platforms
• The ability to lead delivery of reconciliation solutions end-to-end

The successful candidate will work to establish a brand new Reconciliation centre of excellence initiative operating at the intersection of technology, operations, and control, taking ownership of reconciliation initiatives from managing demand and design through to implementation and optimisation.

The anticipated salary range for this role is £80,000 - £120,000, with the final offer determined based on the candidate’s skills, experience, role scope, location, and relevant market factors. In addition to base salary, the role may be eligible for a discretionary incentive award and a competitive benefits package, including core benefits such as pension provision.

Key responsibilities

• Lead delivery of reconciliation initiatives including new builds, enhancements, platform upgrades, and data integrations
• Drive onboarding of new reconciliations, including data sourcing, mapping, and validation
• Ensure development teams have a clear understanding of functional and non‑functional requirements, providing guidance and refinement where necessary
• Define and agree test scenarios and UAT acceptance criteria with QA and business stakeholders
• Ensure solutions are scalable, controlled, and aligned to operational needs
• Configure and optimise reconciliation rules, matching logic, and exception workflows
• Analyse and resolve reconciliation breaks, identify root causes and improvement opportunities
• Tune and enhance reconciliation performance, accuracy, and control effectiveness
• Support platform upgrades and changes, ensuring minimal operational disruption

Data and process ownership

• Understand and manage end‑to‑end data flows across upstream and downstream systems
• Ensure data integrity and completeness across reconciliation pipelines
• Challenge and improve reconciliation design to enhance control frameworks

Delivery and stakeholder management

• Lead delivery across multiple initiatives with clear ownership of scope, timelines, and outcomes
• Act as key interface between technology, operations, and business stakeholders
• Drive resolution of delivery impediments, coordinating across teams and escalating as required
• Provide clear updates, manage expectations, and ensure alignment across all stakeholders

Risk, control and governance

• Identify and proactively manage delivery and platform risks
• Ensure reconciliation processes meet audit, regulatory, and control requirements
• Embed best practices in reconciliation design, controls, and change management

Required experience

• Proven hands‑on expertise in configuring and operating at least one reconciliation platform (Duco, Intellimatch, Corona or Comfort)
• Strong understanding of data flows across upstream and downstream systems, including how reconciliation data is sourced, transformed, and consumed end‑to‑end
• In-depth knowledge of reconciliation design, including matching logic, data integrity controls, and exception management workflows
• Experience operating as a product or service owner with accountability for platform performance and roadmaps
• Understanding of integration patterns, data sourcing, entitlements, and technical change governance
• Strong delivery management ability across BAU, change, testing cycles, and incident management
• Demonstrated ability to influence senior stakeholders
• Ability to manage vendor relationships, contracts, and escalations effectively
• Strong communication, analytical and decision‑making skills, with a focus on structured problem‑solving and control improvement
• Experience working with global operating models or multi‑region reconciliation platforms
• Experience working in a hybrid business/technology domain or in a product owner capacity
• Prior role as a platform owner, product owner, or reconciliation SME
• Experience managing vendors related to reconciliation platforms

Education and qualifications

• Degree‑level education in Information Technology, Computer Science, Finance, Business Information Systems, Engineering, or a related field (or equivalent professional experience)
• Professional certifications such as ITIL, Agile/Scrum, or data management qualifications are advantageous, but not essential

What we offer

• Competitive company benefits, centred around promoting positive well‑being and work‑life balance
• Hybrid and flexible working
• Competitive paid leave days
• Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance
• Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services
• Access a wide range of learning and development opportunities and career progression opportunities
• Ambitious remuneration package

We recognise our role as a bank to support social change and welcome all applications, including those from groups often under‑represented in financial services. We value the uniqueness of professional and personal backgrounds and perspectives as they play a vital role in continuing the sustainable growth of our organisation. We’ll ensure reasonable adjustments to our recruitment process are offered due to a disability or long‑term condition whenever requested.

We are committed to transparent and equitable pay practices. Compensation is determined using objective criteria, including skills, experience, and role responsibilities, and applied consistently throughout our recruitment processes. We do not request candidates' pay history and are committed to preventing unjustified pay disparities.

United by a sense of purpose towards our customers - to be a trusted partner for the long‑term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.