Infrastructure Engineer - Vice President - Hybrid Working

We are seeking a Senior Citrix Infrastructure Engineer to join our technology team in a leading financial services organization. The role will focus on designing, implementing, and maintaining a high-performance Citrix Virtual Desktop Infrastructure (VDI) and associated application delivery technologies that supports critical front-office and back-office applications. The ideal candidate will have extensive experience in Citrix environments, Windows Server, automation, and security, ensuring a seamless and secure end-user experience. The Senior Engineer is responsible for the technical ownership of specific elements of the organisation’s global IT platform, providing subject matter expertise and acting as the point of escalation for any significant technical system issues. The Senior Engineer leads and actively participates in the delivery of global IT projects for the organisation, including technical resource management and task planning. Furthermore, they define the expected standards, policies, and documentation with which to administer and maintain the platforms operationally. The role requires strong cross-team and cross-region collaboration and the management of key vendor relationships on behalf of IT Infrastructure. The Senior Engineer is a key resource within IT Infrastructure with technical ownership of key IT systems deployed across EMEA and North America. The role requires a strong and broad technical skillset, exemplary communication skills, project management discipline and the capacity to balance operational support and strategic project delivery requirements fluidly and efficiently. The senior nature of the role necessitates technical mentorship of junior staff and knowledge transfer to other related IT teams. The primary focus of the Senior Engineer is to maintain operational oversight and ultimate technical responsibility of existing systems whilst developing, building, and deploying new IT systems and initiatives to the organisation. The Senior Engineer will work in a discrete, focussed team dedicated to a specific technology area but will foster core relationships with other IT teams in both EMEA and North America. The Senior Engineer is part of an IT Infrastructure team with ~60 members. Typically leads 3+ Global IT infrastructure related projects/deployments annually. Provides technical escalation for IT systems situated throughout 4 enterprise class datacentres and multiple branch sites across EMEA and North America. 3000+ Servers. No direct reports – resource management as part of global IT projects Design, deploy, and optimize Citrix Virtual Apps & Desktops (CVAD), Citrix Cloud, and Citrix Provisioning Services (PVS/MCS). Working with the organisation\’s architecture team to recommend and scope tactical and strategic enhancements to the organisation\’s EMEA IT environment, engaging 3rd party suppliers where appropriate. Manage Citrix StoreFront, Delivery Controllers, and Licensing Server for a resilient VDI environment. Performance & Optimization: Proactively monitor and tune Citrix environments using tools like ControlUp, Citrix Director, or other monitoring platforms, ensuring alerts generated are managed and progressed. Optimize application performance, user experience (UX), and logon times through GPOs, Citrix Profile Management (UPM), and Ivanti Environment Manager. Managing the environment\’s hardware and software lifecycles, ensuring that the organisation’s systems do not become affected by end-of-life or end-of-support milestones. Ensure compliance with financial services security policies and regulatory requirements, including audit logging, access controls, and patch management. Develop and maintain automation scripts using PowerShell, Citrix REST APIs, and Ansible to streamline deployments, updates, and configurations. Incident Management & Support: Act as a technical lead for troubleshooting complex Citrix and Windows-based issues, collaborating with trading desks, application support, and IT operations teams. Provide Level 3 support for escalated incidents impacting front-office and back-office users. Collaboration & Project Delivery: Work closely with Platform Engineering, Networking, Security, and Application teams to integrate Citrix solutions into the wider IT landscape. Managing and developing collaborative relationships with other groups within the IT division, locally and globally. Lead Citrix-related projects, including Windows Server OS upgrades, VDI migrations, and hybrid cloud deployments. Excellent, demonstrable experience of managing the implementation and administration of Citrix technologies Citrix Virtual Apps & Desktops (CVAD) – MCS/PVS Citrix Cloud, Citrix Workspace, Citrix Profile Management (UPM) Windows Infrastructure: Windows Server (2016/2019/2022), Active Directory (GPOs, LDAP, Kerberos) Group Policy Management and Windows OS optimization for VDI FSLogix Profile Management Security & Networking: Network protocols: Monitoring & Troubleshooting: Experience with ControlUp, Citrix Director, Splunk, or other monitoring tools Deep understanding of performance tuning, application layering, and log analysis Strong troubleshooting skills across Citrix, Windows, and networking layers Automation & DevOps Mindset: Experience integrating Citrix solutions with Azure/AWS cloud services (preferred) Citrix Certified Professional – Networking (CCP-N) Microsoft Certified: Windows Server, Azure Virtual Desktop (AVD) ITIL v4 Foundation (preferred) Working knowledge of Application Packaging (App-V/MSI etc) A proven track record of managing projects to delivery within financial institutions (or other heavily regulated industry) Working experience within strict change control and mature process driven environments Preparedness to work outside of core hours, on weekends and be contactable when away from the office. An individual with excellent written, verbal, and interpersonal communication skills who can communicate effectively with end users, peers across the IT function and direct management. An individual who can leverage project management methodologies and effectively manage multiple projects and tasks. A customer focused individual, who is flexible and eager to take ownership of issues and projects.