At a Glance
- Tasks: Support client growth and engagement while managing regional accounts and driving compliance performance.
- Company: Join a leading SHEQ compliance company in the UK construction sector.
- Benefits: Competitive salary, training, and a supportive team environment.
- Other info: Be part of a high-performing team with excellent career development opportunities.
- Why this job: Make a real impact by enhancing client relationships and driving regional growth.
- Qualifications: Experience in account support or client success, with strong communication skills.
The predicted salary is between 28800 - 43200 € per year.
Client Services – Regional Account Manager
Location: Plymouth / Office Based
Working within: Client Services Team
Reporting to: Client Growth Manager
Normal hours of work: 37.5 per week, Mon to Fri between 08:30 & 16:30
A little about us
Safety Management Advisory Services is a specialist SHEQ compliance company working with many of the leading UK construction businesses. As a registered member of the Safety Schemes in Procurement (SSIP) Forum we offer two nationally recognised H&S, Environmental, Quality compliance schemes. We are a member of the Citation Group, a private equity owned Group that leverages exceptional people and technology to support the SME marketplace with Compliance and Quality led products.
Job Brief
As a Client Services Regional Account Manager, you’ll support the Client Growth Manager in delivering an exceptional experience for SMAS Worksafe clients while actively contributing to the commercial performance of your region. You’ll play a key role in onboarding new clients, driving supply chain engagement, supporting account growth, and maintaining strong compliance performance. Through effective data tracking, client communication, and proactive support, you’ll help increase revenue, boost assessment volumes, and protect client retention. You’ll also support the development of strong senior relationships by contributing to structured engagement with key Head Office stakeholders, including participation in quarterly face-to-face review meetings where appropriate. This role is ideal for someone who enjoys building relationships, using data to identify opportunities, and making a measurable contribution to client value and regional growth.
Commercial Contribution
In this role, you will directly support the success and growth of your regional client portfolio by helping to:
- Support growth in revenue across existing client accounts
- Increase assessment volumes by driving contractor engagement and adoption
- Maintain strong regional compliance performance (target 90%+)
- Strengthen client retention through consistent service and proactive support
- Identify risks and opportunities within accounts and escalate where appropriate
- Contribute to initiatives that improve usage, visibility, and value delivery
A strategically important commercial role that underpins revenue retention, expansion opportunities, and overall regional performance.
Responsibilities
- Support the Client Growth Manager in managing regional client portfolios, assisting with meeting preparation, performance tracking, and follow-up actions that support account growth and retention.
- Coordinate onboarding of new clients, ensuring smooth portal setup and early supply chain activation to accelerate time-to-value and commercial impact.
- Support regional revenue growth by identifying opportunities to increase engagement, adoption, and usage across existing client accounts.
- Help drive assessment volume across client supply chains by supporting engagement campaigns, onboarding contractors, and encouraging adoption of prequalification requirements.
- Handle inbound client queries professionally and efficiently, ensuring issues are resolved quickly to protect client satisfaction and retention.
- Maintain accurate records of client activity, engagement levels, and performance metrics within CRM and reporting tools to support data-led decision making.
- Monitor adoption rates, assessment activity, and compliance performance across the region, flagging risks and growth opportunities to the Client Growth Manager.
- Assist in preparing client review reports, presentations, and insight summaries that demonstrate value, highlight performance, and support renewal conversations.
- Liaise with internal teams (Sales, Marketing, Operations) to ensure client deliverables are met on time and aligned to commercial priorities.
- Collaborate with clients and the Client Growth Manager on initiatives that increase awareness of prequalification requirements and drive contractor activation across supply chains.
- Contribute to campaigns and initiatives that support regional growth, increased contractor engagement, and stronger client retention.
- Capture client feedback and share insights that help improve products, processes, and the overall client experience.
- Support the planning and coordination of quarterly face-to-face review meetings with key Head Office stakeholders and primary points of contact, helping to strengthen senior relationships, demonstrate value, and maintain strategic alignment.
- Attend and contribute to these quarterly meetings where required, ensuring actions, insights, and opportunities are captured and followed up.
Requirements and Skills
- Experience in an account support, client success, or coordination role within a B2B, compliance, or service-led environment.
- Commercial awareness, with an interest in how client engagement, adoption, and activity contribute to account growth and retention.
- Excellent written and verbal communication skills, with confidence managing professional client relationships.
- Strong organisational skills and attention to detail, with the ability to manage multiple priorities across a regional client base.
- Comfortable interpreting performance data, tracking trends, and using insights to highlight risks and opportunities.
- Proactive and solution-oriented, with a mindset focused on improving client outcomes and supporting regional performance.
- Proficiency with CRM systems, Microsoft Office, and digital communication tools.
Why SMAS Worksafe?
You’ll be part of a high-performing, client-focused team that supports some of the UK’s largest construction organisations. We’ll give you the tools, training, and support to perform at your best while delivering an exceptional experience to our clients.
Account Manager in Exeter employer: Smas Worksafe
At Safety Management Advisory Services, we pride ourselves on being an exceptional employer that fosters a high-performing, client-focused culture. Located in Plymouth, our office-based environment offers a supportive atmosphere where you can thrive professionally, with ample opportunities for growth and development within the compliance sector. Join us to make a meaningful impact while enjoying a collaborative team spirit and the resources needed to excel in your role as a Regional Account Manager.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Exeter
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can contribute to their success. This will show you’re genuinely interested and ready to make an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Account Manager. Highlight your ability to build relationships and drive client engagement – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Manager in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in client success and how it aligns with our focus on compliance and client engagement.
Showcase Your Communication Skills:Since excellent written and verbal communication is key, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread!
Highlight Relevant Experience:Share specific examples from your past roles that showcase your ability to manage client relationships and drive account growth. We love seeing how you’ve made a measurable impact in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at SMAS Worksafe!
How to prepare for a job interview at Smas Worksafe
✨Know Your Clients
Before the interview, research the key clients and industries that Safety Management Advisory Services works with. Understanding their needs and challenges will help you demonstrate how you can contribute to client retention and growth.
✨Showcase Your Data Skills
Be prepared to discuss your experience with data tracking and performance metrics. Highlight specific examples where you've used data to identify opportunities or improve client outcomes, as this role heavily relies on data-led decision making.
✨Prepare for Scenario Questions
Expect questions about how you would handle client queries or manage onboarding processes. Think of real-life scenarios from your past experiences where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Proactive Solutions
During the interview, share examples of how you've proactively identified risks or opportunities in previous roles. This will show your potential employer that you have a solution-oriented mindset, which is crucial for supporting regional performance.
