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- Tasks: Lead a dynamic team providing top-notch support and guidance to clients in finance.
- Company: Join smartTrade Technologies, a global leader in trading software solutions.
- Benefits: Competitive salary, career growth, and opportunities for skill development.
- Why this job: Make a real impact in the finance sector with innovative technology.
- Qualifications: Experience in client services and a passion for technology and finance.
- Other info: Be part of a vibrant culture that values teamwork and performance.
The predicted salary is between 43200 - 72000 £ per year.
smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.
kACE is a leading product brand within smartTrade Technologies, providing cutting-edge FX derivatives pricing and analytic solutions to over 350 client sites worldwide. The brand is recognized as the market leader in delivering innovative FX derivative workflow solutions within the financial services sector.
Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, Hong Kong, Singapore, and Tokyo. Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.
We are looking for a Head of Client Services based in our London office. The Client Services team is responsible for offering exceptional technical support and consultative guidance to clients using our suite of advanced products.
Head of Client Services in London employer: SmartTrade
Contact Detail:
SmartTrade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Services in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at smartTrade on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing our products inside out. Dive into smartTrade's FX derivatives solutions and think about how you can contribute to our client services team. Show us you're passionate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of Client Services role. We want to hear how you can elevate our client support and drive success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the smartTrade family.
We think you need these skills to ace Head of Client Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Client Services role. Highlight your experience in client support and any relevant technical knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about client services and how your background makes you an ideal candidate for smartTrade. Be genuine and let your personality come through!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Include specific examples of how you’ve improved client satisfaction or streamlined processes in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at SmartTrade
✨Know Your Stuff
Before the interview, make sure you’re well-versed in smartTrade Technologies' products and services, especially the kACE brand. Familiarise yourself with their FX derivatives pricing and analytics solutions, as this will show your genuine interest and understanding of what they do.
✨Showcase Your Client-Centric Approach
As the Head of Client Services, you'll need to demonstrate your ability to provide exceptional support. Prepare examples from your past experiences where you successfully managed client relationships or resolved complex issues. This will highlight your consultative skills and commitment to client satisfaction.
✨Emphasise Teamwork and Culture Fit
smartTrade values teamwork and performance, so be ready to discuss how you’ve collaborated with others in previous roles. Share stories that reflect your ability to work in a dynamic environment and how you embody the values of sportsmanship and teamwork.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s future direction, particularly regarding client services and product development. This not only shows your enthusiasm for the role but also helps you gauge if the company aligns with your career goals and values.
