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- Tasks: Own complex client issues and guide deployments in the finance sector.
- Company: Join smartTrade, a leading software publisher in trading and finance.
- Benefits: Competitive salary, skill development, and opportunities for career progression.
- Why this job: Make a real impact in the financial services industry with innovative solutions.
- Qualifications: 3-5 years of client-facing experience in finance or tech, strong analytical skills.
- Other info: Dynamic, international team culture with a focus on teamwork and performance.
The predicted salary is between 36000 - 60000 £ per year.
At smartTrade, you will own complex client issues, guide deployments, and coach teams to deliver world-class FX pricing and analytics. smartTrade Technologies is a software publisher specialising in the trading and finance sector, with clients including investment banks, stock exchanges, brokers, and pension funds. The kACE product brand within smartTrade provides cutting-edge FX derivatives pricing and analytic solutions to over 350 client sites worldwide.
Joining smartTrade means becoming part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, Hong Kong, Singapore, and Tokyo. Skill development and career progression are top priorities, offering numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company culture.
The Client Services team delivers exceptional technical support and consultative guidance to clients using our suite of advanced products. Working closely with Account Management, Sales, and Product teams, the function ensures a seamless client experience that meets both technical and commercial objectives.
The Senior Product Specialist, EMEA reports to the Global Head of Client Services and holds regional responsibility for the delivery of world-class first- and second-line technical support, expert consultation, and programme delivery for EMEA-based and global clients. The role operates primarily as a senior individual contributor while also collaborating with and coaching junior members of the team to drive consistency, quality, and best practice across the region.
Core Responsibilities:
- Senior Technical & Client Ownership: Act as a senior regional authority for kACE within EMEA, owning complex client issues across first- and second-line support. Serve as the primary escalation point for high-priority, complex, or client-critical queries, coordinating resolution across internal teams.
- Client Support: Address client queries regarding functionality and assist with troubleshooting and resolution. Provide expert technical support to clients, resolving product-related issues and capturing underlying business impacts to feed back into kACE product development.
- Project Management: Assist to coordinate the delivery, installation, and implementation of software for clients as a senior member of a project team. Act as client-facing project manager for projects.
- Collaboration with Cross-Functional Teams: Liaise between Account Management, Sales, and Product Teams to ensure seamless communication of client needs, issues, and requirements.
- Product Enhancement: Understand and document the business rationale behind client product enhancement requests. Work with internal teams to prioritise and address these enhancements.
Required Knowledge and Skills:
- Three to five years client-facing experience in account management, client support, project management, or technical consulting, ideally within the financial services or technology solutions sectors.
- Strong analytical skills with a logical approach to problem-solving and troubleshooting.
- Excellent client communication skills, able to engage effectively with both technical and business stakeholders.
- Organisational and prioritisation skills, proven ability to manage both internal and external client needs.
- Deep understanding of clients and their unique challenges to provide tailored solutions.
- Team-oriented with strong collaboration skills across departments.
- Self-motivated with a high level of initiative and independence.
Desirable Knowledge and Skills:
- University degree in a relevant field: Finance, Economics, Computer Science, Business, or Science.
- FX Options & Derivatives knowledge.
- Technical writing skills for creating clear documentation for external clients.
- Technical systems knowledge of front-office systems used in financial services.
- Technical proficiency with XML, FIX protocol, and SQL.
- Understanding of financial mathematics or statistics.
Senior Product Specialist EMEA employer: smartTrade Technologies
Contact Detail:
smartTrade Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Specialist EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the finance and tech sectors. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with FX pricing and analytics. Share specific examples of how you've tackled complex client issues or led successful deployments. This will help you stand out as a candidate who can deliver results.
✨Tip Number 3
Don’t just apply—engage! When you find a role that excites you, reach out to someone at smartTrade through LinkedIn or our website. Ask questions about the team or the projects they’re working on. This shows genuine interest and can give you an edge over other candidates.
✨Tip Number 4
Prepare for interviews by practising common technical questions related to FX derivatives and client management. Think about how you would approach troubleshooting complex problems and be ready to discuss your thought process. Confidence in your expertise will shine through!
We think you need these skills to ace Senior Product Specialist EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Product Specialist. Highlight your experience in client-facing roles, technical support, and project management, especially within the financial services sector. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for smartTrade. Don’t forget to mention any relevant experience with FX pricing and analytics.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex client issues in the past. We love candidates who can demonstrate their analytical skills and ability to communicate effectively with both technical and business stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re genuinely interested in joining our innovative team at smartTrade!
How to prepare for a job interview at smartTrade Technologies
✨Know Your Product Inside Out
As a Senior Product Specialist, you'll need to demonstrate a deep understanding of kACE's FX pricing and analytics solutions. Brush up on the product features, benefits, and common client issues. Be ready to discuss how you would troubleshoot complex problems and enhance client satisfaction.
✨Showcase Your Client Communication Skills
This role requires excellent communication with both technical and business stakeholders. Prepare examples of how you've effectively engaged with clients in the past, especially in high-pressure situations. Highlight your ability to translate complex technical jargon into understandable terms for clients.
✨Demonstrate Project Management Prowess
You'll be acting as a client-facing project manager, so come prepared to discuss your experience in managing projects. Share specific examples of how you've coordinated with cross-functional teams, managed timelines, and ensured high-quality delivery that meets client expectations.
✨Emphasise Your Analytical Skills
Analytical skills are crucial for this position. Be ready to tackle hypothetical scenarios during the interview that require logical problem-solving. Discuss your approach to identifying risks and prioritising tasks, ensuring you can handle complex client queries effectively.