Product Designer - Air in City of Westminster

As a Product Designer at SmartStream, you\’ll independently own features and initiatives end-to-end. You will balance user needs with business goals and technical feasibility, shipping experiences that help financial operations teams work more efficiently and accurately. You think deeply about users, business objectives, and technical constraints, and can synthesize all three into elegant solutions.

Job Responsibilities

• Own complete features from research through implementation.
• Conduct user research independently and translate insights into actionable design improvements.
• Design sophisticated user flows that consider the full user journey, not just isolated screens.
• Apply design methodologies (competitor analysis, user story mapping, service design) appropriately to solve problems.
• Contribute to the design system: identify inconsistencies and propose improvements; create new patterns when existing ones don\’t meet user needs; help establish our token architecture (primitive, semantic, component‑specific).
• Collaborate cross‑functionally with product managers and engineers to identify and solve user problems, bringing design thinking to feature development.
• Advocate for design‑driven solutions and user‑centred thinking.
• Break down larger projects into manageable tasks with accurate time estimates.
• Mentor junior designers through critiques, pair designing, and informal guidance; participate actively in design critiques, providing constructive feedback; help establish design standards and best practices.
• Drive continuous improvement: identify and raise UX issues proactively, suggest process improvements, and bring fresh thinking to the team.

Additional Context for this Role

• You\’ll work primarily with the reconciliation product team, collaborating closely with the Product Manager and engineering team.
• Reconciliation involves complex workflows around transaction matching, exception investigation, and ensuring data accuracy across systems; you will need to learn this domain deeply.
• You will contribute to our reconciliation product as we leverage AI to simplify workflows that millions of financial professionals rely on daily.

Qualifications

• 4+ years of product design experience, preferably in B2B or complex domains.
• Proven UX expertise: strong portfolio showing research, information architecture, and interaction design, not just visual design.
• Demonstrated ability to work autonomously on moderately complex problems.
• Experience contributing to design systems: understanding of tokens, components, and pattern libraries.
• Strong collaboration skills: track record of successfully working with product managers and engineers.
• Excellent visual craft with keen attention to detail.
• Understanding of technical constraints and responsive design principles.
• Data‑driven approach to design decisions—you use research and metrics to inform your work.
• Proficiency in Figma and modern prototyping tools.

Mindset & Approach

• Self‑directed: you identify problems and drive solutions independently.
• Strategic: you connect design decisions to business outcomes and can articulate the \”why\” behind your work.
• Balanced judgment: you know when to push for ideal solutions vs. make pragmatic trade‑offs.
• Mentorship‑capable: you can guide junior designers effectively through feedback and example.
• Resilient: you maintain high standards while working in imperfect conditions—you don\’t need a perfect environment to do great work.
• Communicative: you articulate design decisions clearly to product teams, engineers, and other designers.
• Growth‑oriented: you actively seek feedback and are committed to continuous improvement.

Desirable Skills

• Experience in product design, preferably in B2B or complex domains.
• Employment Type: Permanent.

Benefits

• Competitive salary
• Flexible working – circa 3 days a week in the office
• 25 days annual leave (increasing with service to 28 days)
• Company pension scheme – contributions matched up to 5%
• Flexible benefits package (life assurance, income protection, private medical cover)

SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination.