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For Companies At a Glance
- Tasks: Lead transformation of customer service products and drive innovative strategies.
- Company: Dynamic public sector organisation focused on customer experience.
- Benefits: Attractive market rate, inclusive culture, and commitment to diversity.
- Why this job: Make a real impact by reshaping public services for better customer experiences.
- Qualifications: Senior product leadership experience and a strong background in customer service.
- Other info: Join a team that values disruption and champions modern practices.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a senior product leader to drive customer experience transformation across public facing services in a complex public sector environment. This is a portfolio level role, leading end to end customer service products and services, setting vision and strategy, and shifting organisations towards outcomes based, product led delivery.
We want someone who can disrupt the status quo, challenge established ways of working, and materially improve how services are experienced.
What You’ll Do
- Own and lead the product vision and strategy for public facing customer service and experience
- Provide portfolio level leadership across complex, multi channel services
- Drive transformation of customer service models, platforms, and operating approaches
- Move delivery from activity and output focused to outcomes led product thinking
- Influence senior leaders and stakeholders across policy, operations, and digital
- Champion modern, user centred, data driven product practices
What We’re Looking For
- Senior level product leadership experience (Product Lead, Head of Product, Product Director, or CPO equivalent)
- Strong background in customer service and customer experience, ideally within public or highly regulated environments
- Experience leading complex portfolios, not just individual products or teams
- A credible disruptor — confident challenging legacy approaches and leading change
- Comfortable operating at scale, with visibility and impact at executive level
Deadline for applications: Close of Business Monday 26th January
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Product Lead - Customer Service in Westminster employer: SmartSourcing plc
Contact Detail:
SmartSourcing plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead - Customer Service in Westminster
✨Tip Number 1
Network like a pro! Reach out to connections in the public sector and let them know you're on the hunt for a Product Lead role. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by diving deep into customer service transformation trends. Show us you’re not just a candidate, but a thought leader who can disrupt the status quo with fresh ideas.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your vision and strategy for customer experience. We want to hear how you’ll lead change and improve services in a compelling way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Product Lead - Customer Service in Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service transformation. We want to see how your background aligns with our vision for improving public-facing services.
Showcase Your Leadership Skills: As a senior product leader, it’s crucial to demonstrate your ability to lead complex portfolios. Share specific examples of how you've influenced change and driven outcomes in previous roles.
Be a Disruptor: We’re looking for someone who can challenge the status quo. Don’t be afraid to share your innovative ideas and how you’ve successfully implemented them in past experiences.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to review your application and get to know you better!
How to prepare for a job interview at SmartSourcing plc
✨Know Your Product Vision
Before the interview, make sure you have a clear understanding of the product vision and strategy for customer service transformation. Be ready to discuss how you would lead this vision and what innovative ideas you can bring to the table.
✨Showcase Your Disruptive Thinking
Prepare examples of how you've successfully challenged the status quo in previous roles. Highlight specific instances where your approach led to significant improvements in customer experience or service delivery.
✨Understand the Public Sector Landscape
Familiarise yourself with the complexities of public sector environments. Be prepared to discuss how your experience aligns with the unique challenges faced in this sector and how you can navigate them effectively.
✨Engage with Stakeholders
Think about how you would influence senior leaders and stakeholders. Prepare to share strategies for building relationships and driving change across various departments, ensuring that your approach is collaborative and outcome-focused.
