Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformation of customer service in the public sector and drive innovative product strategies.
- Company: Dynamic public sector organisation focused on customer experience improvement.
- Benefits: Attractive market rate, inclusive workplace, and commitment to diversity.
- Why this job: Make a real impact by reshaping public services and enhancing customer experiences.
- Qualifications: Senior product leadership experience and strong background in customer service.
- Other info: Join a forward-thinking team dedicated to equality and inclusion.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for a senior product leader to drive customer experience transformation across public facing services in a complex public sector environment. This is a portfolio level role, leading end to end customer service products and services, setting vision and strategy, and shifting organisations towards outcomes based, product led delivery. We want someone who can disrupt the status quo, challenge established ways of working, and materially improve how services are experienced.
What You’ll Do
- Own and lead the product vision and strategy for public facing customer service and experience
- Provide portfolio level leadership across complex, multi channel services
- Drive transformation of customer service models, platforms, and operating approaches
- Move delivery from activity and output focused to outcomes led product thinking
- Influence senior leaders and stakeholders across policy, operations, and digital
- Champion modern, user centred, data driven product practices
What We’re Looking For
- Senior level product leadership experience (Product Lead, Head of Product, Product Director, or CPO equivalent)
- Strong background in customer service and customer experience, ideally within public or highly regulated environments
- Experience leading complex portfolios, not just individual products or teams
- A credible disruptor — confident challenging legacy approaches and leading change
- Comfortable operating at scale, with visibility and impact at executive level
Deadline for applications: Close of Business Monday 26th January - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Product Lead - Customer Service employer: SmartSourcing plc
Contact Detail:
SmartSourcing plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead - Customer Service
✨Tip Number 1
Network like a pro! Reach out to connections in the public sector or customer experience fields. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a portfolio that highlights your past successes in transforming customer service models. Use case studies to demonstrate how you've disrupted the status quo and improved user experiences.
✨Tip Number 3
Prepare for interviews by understanding the organisation's current challenges. Be ready to discuss how you can lead change and drive outcomes-focused product thinking in their customer service delivery.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows you're serious about the role and helps us keep track of your application.
We think you need these skills to ace Product Lead - Customer Service
Some tips for your application 🫡
Show Your Vision: When writing your application, make sure to clearly articulate your vision for customer service transformation. We want to see how you plan to disrupt the status quo and improve experiences in public sector services.
Highlight Your Leadership Experience: Don’t forget to showcase your senior product leadership experience. We’re looking for someone who has successfully led complex portfolios, so share specific examples that demonstrate your ability to influence and drive change.
Be Data-Driven: Make sure to emphasise your understanding of modern, user-centred, data-driven product practices. We love candidates who can back up their strategies with solid data and insights, so include any relevant metrics or outcomes from your past roles.
Apply Through Our Website: Finally, remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at SmartSourcing plc
✨Know Your Product Vision
Before the interview, make sure you have a clear understanding of the product vision and strategy for customer service transformation. Be ready to discuss how you would lead this vision and what innovative ideas you can bring to the table.
✨Showcase Your Disruptive Thinking
Prepare examples of how you've successfully challenged the status quo in previous roles. Highlight specific instances where your disruptive approach led to improved customer experiences or operational efficiencies.
✨Understand the Public Sector Landscape
Familiarise yourself with the complexities of public sector environments. Be prepared to discuss how your experience aligns with the unique challenges faced in this sector and how you can navigate them effectively.
✨Engage with Stakeholders
Think about how you would influence senior leaders and stakeholders. Prepare to discuss your strategies for building relationships and driving change across policy, operations, and digital platforms.
