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- Tasks: Design and implement OSS frameworks, monitor systems, and automate ticketing processes.
- Company: Leading tech firm specialising in telecommunications and operations support systems.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Join a dynamic team and shape the future of telecom monitoring and automation.
- Qualifications: Expertise in OSS platforms, programming skills, and deep knowledge of network protocols.
- Other info: 6-month contract with potential for extension and exciting challenges ahead.
The predicted salary is between 36000 - 60000 £ per year.
6-month contract – Inside IR35 – Rate TBC
Clearance: Must hold or be eligible for SC security clearance.
You will be responsible for designing and implementing the Operations Support Systems (OSS) framework for the project. You will build a localised "intelligence layer" within the deployable Core Container that monitors everything from the LTE core's signal quality to the HVAC's power consumption. You are responsible for ensuring that when something goes wrong in the field, the right person at the NOC gets a pre-populated trouble ticket, ideally with the exact root cause identified.
Your Focus: Manager of Managers (MoM), Event Correlation, CMDB, and Automated Ticketing
Key Responsibilities:
- Manager of Managers (MoM) Implementation
- Deployment & Orchestration: Implement and maintain a localised ServiceNow platform
- Event Correlation Logic: Develop custom rules and policies to aggregate raw alarms from the LTE core, IP routers, and Mechanical systems
- Ticketing Automation: Configure the system to automatically generate trouble tickets
- Configuration Management Database (CMDB)
- Tactical CMDB Design: Design the system which tracks the live state of every component
- NOC Synchronisation: Implement the logic to "trickle" CMDB updates
- System Integration (Northbound/Southbound)
- Southbound Collection: Configure SNMP, Syslog, Streaming Telemetry, and API-based collectors
- Northbound Forwarding: Ensure secure, bandwidth-efficient transport of management data over Starlink/MANET backhaul
- Lifecycle & Documentation
- Monitoring Build Book: Create the "Gold Master" monitoring templates and configuration guides
- Performance Analysis: Provide the Solutions Architect with trend reports on system health
Technical Proficiency Profile:
- OSS/NMS Platforms: Expert knowledge of enterprise monitoring tools (e.g., ServiceNow, Splunk, Micro Focus, or open-source equivalents).
- Programming/Scripting: Proficiency in Python, Bash, or JavaScript
- Network Protocols: Deep understanding of SNMP (v2/v3), MIBs, OIDs, NetFlow, and JSON/REST APIs.
- Linux Systems: Advanced Linux administration skills (the MoM usually runs on a hardened Linux stack).
Preferred Experience & Skills:
- Experience in OSS/ITOM engineering, specifically focused on complex event correlation in high-availability environments.
- Domain Knowledge: Experience with Telco OSS (monitoring LTE/5G cores) is highly desirable.
OSS Systems Engineer employer: SmartSourcing plc
Contact Detail:
SmartSourcing plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OSS Systems Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. You never know who might be looking for an OSS Systems Engineer just like you!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving Python, Bash, or JavaScript. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of SNMP, MIBs, and event correlation. Be ready to discuss how you've tackled similar challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace OSS Systems Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the OSS Systems Engineer role. Highlight your experience with enterprise monitoring tools and any relevant programming skills. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the responsibilities listed. We love seeing genuine enthusiasm for what we do.
Showcase Relevant Projects: If you've worked on projects involving event correlation or ticketing automation, make sure to mention them. We’re keen to see real-world examples of your expertise in action, especially in high-availability environments.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at SmartSourcing plc
✨Know Your OSS Inside Out
Make sure you brush up on your knowledge of Operations Support Systems, especially the tools mentioned in the job description like ServiceNow and Splunk. Be ready to discuss how you've used these platforms in past projects, as well as any experience with event correlation and ticketing automation.
✨Show Off Your Technical Skills
Prepare to demonstrate your programming and scripting skills, particularly in Python, Bash, or JavaScript. You might be asked to solve a technical problem on the spot, so practice coding challenges related to network protocols and Linux systems to showcase your expertise.
✨Understand the Role of NOC
Familiarise yourself with the role of the Network Operations Centre (NOC) and how it interacts with OSS. Be prepared to explain how you would ensure effective communication and ticket generation when issues arise, highlighting your understanding of CMDB and event correlation logic.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's current OSS challenges, their approach to monitoring LTE/5G cores, and how they envision the future of their systems. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
