At a Glance
- Tasks: Support clients with Emergency Response Solutions and deliver engaging training sessions.
- Company: Dynamic company focused on service excellence in emergency response.
- Benefits: Competitive salary, professional development, and flexible working arrangements.
- Other info: Home-based role with travel to client sites and excellent career growth opportunities.
- Why this job: Make a real difference in critical operational environments while growing your skills.
- Qualifications: Strong communication skills and a passion for technology; experience in emergency response is a plus.
The predicted salary is between 45000 - 45000 £ per year.
Mainly home-based but travel to client sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire).
Have you worked for the Fire and Rescue Service and have knowledge of their control room? If yes, this is a fantastic opportunity to evolve a new role and make it your own. Due to continued growth, our client is looking for a support specialist to support their customers and contribute to service excellence as the primary point of contact for their clients' Emergency Response Solution.
This role has a major emphasis on training, train the trainer, but also potentially providing 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users.
Some of the Key Responsibilities:
- Act as key interface between customers, technical teams, and product team providing Functional Support & Incident Management.
- Design and deliver training sessions (remote and on-site).
- Adapt training content to different user profiles.
- Produce user guides and procedures.
- Analyse and qualify functional incidents.
- Identify root causes and propose appropriate solutions.
- Support users in resolving issues.
- Assist users in configuring the solution to their specific needs.
- Identify recurring issues.
- Propose product and process improvements.
What You'll Need:
- Excellent communication and customer-facing skills.
- Strong training and documentation skills.
- Analytical and structured mindset.
- Autonomous with strong team spirit.
- Organised with good prioritisation skills.
- Curious and interested in technology.
- Experience in a critical operational environment ideally.
- Experience with Emergency Response or operational management systems is a plus.
- SQL knowledge is a plus (or willing to learn).
- Good knowledge of Windows environments (or willing to learn).
What You'll Get:
Our client provides a competitive benefits package, together with opportunities for professional development and continuous training/development. If you want a role that really makes a difference, we'd love to hear from you!
Control Systems Specialist in London employer: SmartSourcing plc
As a Control Systems Specialist, you will join a forward-thinking company that values innovation and employee development. With a flexible home-based working arrangement and opportunities for travel to various client sites across the UK, you will enjoy a dynamic work culture that encourages personal growth and the chance to shape your role in a meaningful way. The company is committed to fostering a supportive environment where your expertise in the Fire and Rescue Service can truly make an impact.
StudySmarter Expert Advice🤫
We think this is how you could land Control Systems Specialist in London
✨Get Involved in Control Systems Communities
Dive into control systems forums and relevant LinkedIn groups to showcase your expertise. Engage in discussions, answer questions, and share your knowledge—this can help us get noticed by potential employers looking for someone just like you!
✨Attend Industry Conferences and Workshops
Join conferences or workshops specifically tailored to control systems engineering, like the IEEE conference. These events are goldmines for networking with industry leaders and might just lead us to that perfect role at SmartSourcing plc.
✨Get Practical Experience Through Projects
Start or contribute to projects that highlight your control systems skills. Whether it’s a simulated environment or real-world application, having tangible results will give us a huge edge when chatting with SmartSourcing plc.
✨Choose Job Boards Wisely
Focus on niche job boards that specialise in engineering roles. Channels like Engineers.co or similar can help ensure that we’re not only applying to random jobs but targeting positions that align perfectly with our control systems engineering skills!
We think you need these skills to ace Control Systems Specialist in London
Some tips for your application 🫡
Highlight Your Technical Skills:When applying for the Control Systems Specialist role, make sure to showcase your technical expertise in control systems. Be specific about the software and programming languages you’ve worked with—mention anything from MATLAB to PLC programming. This will help us see your proficiency in the tools that are essential for the job.
Quantify Your Achievements:In the engineering world, numbers speak volumes! Use your CV to quantify your achievements—whether it’s a percentage improvement in system efficiency or successful project completions under budget. This will not only make your application stand out but also showcase your problem-solving capabilities to us.
Tailor Your Cover Letter:Don’t hesitate to get personal in your cover letter! Talk about why you’re passionate about control systems engineering and how your previous experiences have prepared you for this role at SmartSourcing plc. We want to see your genuine interest and motivation to contribute to our projects.
Professional Documentation:For a full-time role, ensure that your application documents are professional and well-structured. Include a clear CV format and cover letter that highlights key projects or systems you've worked on. Don’t forget to mention any relevant certifications or training that would make you a valuable addition to us at SmartSourcing plc.
How to prepare for a job interview at SmartSourcing plc
✨Brush Up on Control Systems Concepts
Make sure we're up to speed with control systems theory—think stability analysis, PID tuning, and state-space representation. Revising these fundamentals will help us answer technical questions more confidently and demonstrate our expertise during the interview.
✨Familiarise Yourself with Simulation Tools
Get hands-on with popular simulation tools like MATLAB/Simulink or LabVIEW. A lot of interviews might include technical assessments or practical tasks to gauge our understanding of system modelling and control design using these tools, so being proficient could really set us apart.
✨Be Ready for Problem-Solving Scenarios
We should expect scenario-based questions where we'll have to solve real-world control system challenges. Practising how to approach problems logically and articulately will help us show our analytical thinking to the interviewer at SmartSourcing plc.
✨Show Your Passion for Engineering
As this role is full-time, it's crucial we convey our genuine enthusiasm for control systems engineering. Sharing personal projects or experiences where we tackled interesting engineering tasks can illustrate our commitment and eagerness to contribute to the team at SmartSourcing plc.
