Lead Service Designer

Lead Service Designer – 6 months – hybrid Cardiff – £305 inside IR35) Our client is seeking an experienced Service Designer to work on a hybrid basis, predominantly remote with some occasional travel to Cardiff QUALIFICATIONS Essential • Educated to Master’s level or equivalent qualification / experience • Evidence of continuous professional development • Practitioner of Agile working with multi-disciplinary teams. Desirable • Working knowledge of the NHS or the Health sector. • Understanding and knowledge of health service terminology and information requirements. • Knowledge of DHCW and how it supports the NHS SKILLS AND EXPERIENCE · Significant experience of working in a service designer role. · Experience applying highly developed specialised knowledge, supported by pertinent theoretical knowledge and applicable practicalexperience, across a range of work methods and practices. · Proven experience in the analysis and design development of digital systems. · Experience in coaching and mentoring staff; specifically agile and multi-disciplinary teams. · Experience of leading the delivery of complex service and product design projects · Experience of delivering quality design work · Understand supporting systems and organisational structures · Experience of designing new services · A strong understanding of user-centred design · Experience of managing and leading teams Skills and Attributes · Ability to manage and motivate staff by contributing to and identifying training needs. · Ability to learn and assess new technologies quickly, understanding their wider implications and where appropriate implementing them. · Ability to organise own work and manage a team effectively. · You bring a positive professional attitude, balancing proactivity with thoughtfulness and empathy · Implement change management methodology within team environment. · ability to analyse and resolve complex issues. · In depth understanding of the information and service delivery needs of NHS Wales · Ability to manage under pressure with excellent planning and organisational skills. · The ability to synthesise research into concrete recommendations and communicate them to business audiences · Ability to establish good working relationships · Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh – SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all