Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformation of customer service products and drive innovative strategies.
- Company: Dynamic public sector organisation focused on customer experience.
- Benefits: Attractive market rate, inclusive culture, and commitment to diversity.
- Why this job: Make a real impact by disrupting the status quo in public services.
- Qualifications: Senior product leadership experience and strong customer service background.
- Other info: Join a team that values equality and promotes career growth.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a senior product leader to drive customer experience transformation across public facing services in a complex public sector environment.
This is a portfolio level role, leading end to end customer service products and services, setting vision and strategy, and shifting organisations towards outcomes based, product led delivery.
We want someone who can disrupt the status quo, challenge established ways of working, and materially improve how services are experienced.
What You’ll Do
- Own and lead the product vision and strategy for public facing customer service and experience
- Provide portfolio level leadership across complex, multi channel services
- Drive transformation of customer service models, platforms, and operating approaches
- Move delivery from activity and output focused to outcomes led product thinking
- Influence senior leaders and stakeholders across policy, operations, and digital
- Champion modern, user centred, data driven product practices
What We’re Looking For
- Senior level product leadership experience (Product Lead, Head of Product, Product Director, or CPO equivalent)
- Strong background in customer service and customer experience, ideally within public or highly regulated environments
- Experience leading complex portfolios, not just individual products or teams
- A credible disruptor – confident challenging legacy approaches and leading change
- Comfortable operating at scale, with visibility and impact at executive level
Deadline for applications: Close of Business Monday 26th January
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Product Lead - Customer Service in City of Westminster employer: SmartSourcing plc
Contact Detail:
SmartSourcing plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead - Customer Service in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to connections in the public sector and let them know you're on the hunt for a Product Lead role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s current customer service strategies. Be ready to discuss how you can disrupt the status quo and drive transformation in their services. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Practice your pitch! You want to clearly articulate your vision for customer experience transformation. Make it compelling and data-driven, so they can see you’re all about outcomes-led product thinking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Product Lead - Customer Service in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Product Lead role. Highlight your experience in customer service transformation and how you've disrupted the status quo in previous roles.
Showcase Your Leadership Skills: We want to see your senior product leadership experience shine through. Share examples of how you've led complex portfolios and influenced stakeholders, especially in public or regulated environments. This is your chance to show us you're a credible disruptor!
Be Outcome-Focused: In your application, emphasise your ability to shift from activity-focused to outcomes-led thinking. We’re looking for someone who can drive transformation, so share any relevant achievements that demonstrate this mindset.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SmartSourcing plc
✨Know Your Product Vision
Before the interview, make sure you have a clear understanding of the product vision and strategy for customer service transformation. Be ready to discuss how you would lead this vision and what innovative ideas you can bring to the table.
✨Showcase Your Disruptive Side
Prepare examples of how you've successfully challenged the status quo in previous roles. Highlight specific instances where your actions led to significant improvements in customer experience or service delivery.
✨Understand the Public Sector Landscape
Familiarise yourself with the complexities of public sector environments. Be prepared to discuss how your experience aligns with the unique challenges faced in this sector and how you can navigate them effectively.
✨Engage with Stakeholders
Think about how you would influence senior leaders and stakeholders. Prepare to share strategies you've used in the past to gain buy-in for product-led approaches and how you can apply these in the new role.
