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- Tasks: Support customers with technical issues and ensure smooth product operation.
- Company: Join Europe's top Service Management Software Solutions provider with a strong presence across Europe.
- Benefits: Enjoy a hybrid work model and gain valuable experience in a dynamic environment.
- Why this job: Be part of a customer-focused team, solving real problems and enhancing user experience.
- Qualifications: A proactive mindset and a passion for technology are essential; no prior experience required.
- Other info: This role is based in High Wycombe, with no sponsorship available.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid: Mon-Wed onsite in High Wycombe NO SPONSORSHIP OFFERED NOW OR IN THE FUTURE The Client: Our client is Europe’s leading provider of Service Management Software Solutions, with offices in across Europe. Position Overview: They are seeking a dedicated and proactive Application Support Engineer to join their team, focusing on supporting their product. In this role, you will provide high-quality technical assistance to their customers, ensuring the effective use and smooth operation of the product. You will troubleshoot issues, guide customers through product features, and collaborate closely with senior support staff to resolve complex technical challenges. There will also be opportunities to become familiar with and to provide support for their other product. A customer focused and data oriented mindset are critical attributes that the successful candidate will display. Key Responsibilities: * Provide first-line and second-line technical support to the product users via phone and ticketing system ensuring timely resolution and minimal customer downtime. * Escalate complex issues to senior technical teams as necessary, following internal procedures. * Product Expertise & Issue Resolution: * Maintain an in-depth understanding of the products and functionalities to assist with customer queries. * Reproduce and investigate customer-reported issues to identify root causes and provide effective solutions….
Application Support Engineer employer: SmartSourcing plc
Contact Detail:
SmartSourcing plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Service Management Software Solutions that our client offers. Understanding their products inside and out will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss past experiences where you've successfully resolved technical issues, as this will showcase your problem-solving abilities and customer-focused mindset.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss how you handle customer interactions, especially in high-pressure situations. Highlighting your communication skills and ability to maintain a calm demeanour will resonate well with the hiring team.
We think you need these skills to ace Application Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and required skills for the Application Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in technical support or customer service roles. Provide specific examples of how you've successfully resolved issues or supported users in the past.
Showcase Technical Skills: Make sure to mention any relevant technical skills or software knowledge that relate to the company's products. This could include familiarity with ticketing systems, troubleshooting techniques, or specific software solutions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Discuss why you are a good fit for the team and how your customer-focused mindset will contribute to their success.
How to prepare for a job interview at SmartSourcing plc
✨Understand the Product Inside Out
Before your interview, make sure you have a solid understanding of the company's service management software solutions. Familiarise yourself with their key features and functionalities, as this will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved technical issues in the past. Highlight your problem-solving approach and any tools or methodologies you used. This will show that you can handle the first-line and second-line support responsibilities effectively.
✨Emphasise Customer Focus
Since the role requires a customer-focused mindset, think of instances where you've gone above and beyond for a customer. Share these stories during the interview to illustrate your commitment to providing high-quality technical assistance and ensuring customer satisfaction.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready for your interviewers can set you apart. Ask about the team dynamics, the types of challenges they face, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
