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- Tasks: Support and maintain CAD applications for emergency services, resolving customer tickets.
- Company: Join a leading force in the Computer Aided Dispatch industry, serving UK emergency services.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and a company vehicle for business use.
- Why this job: Work with cutting-edge tech, gain valuable experience, and be part of a supportive team culture.
- Qualifications: Must have a full UK Driving Licence, Passport, and strong Windows expertise.
- Other info: Home-based role with travel to training in Yorkshire and France; on-call rota required.
The predicted salary is between 25000 - 27000 £ per year.
1st Line Support Engineer (including travel) Salary: £25,000 – £27,000 plus on call allowance (1 week in 5) The role is homebased, however, due to business requirements you must reside within 1.5 hours of PE29 in the event of customer call-outs. Important: The role requires being part of a 24/7 365 (1 week in 5) on call rota for critical calls – after completion of training. You must have: A full UK Driving Licence and Passport (for training purposes in France without needing a visa) Our client They are a leading force in the Computer Aided Dispatch industry, providing complete hardware and software solutions to emergency services control rooms throughout the UK. The support department is tasked with resolving customer tickets and associated frontend / backend problems in control rooms and data centres. Training courses will be delivered at their UK office in Yorkshire and Head Office in France Travel, expenses will be paid. What you will be doing: As a 1st Line Engineer, you will be supporting and maintaining the CAD application in accordance with agreed customer’s KPI’s and Service and Maintenance Contracts. You will be exposed to a broad range of cutting edge technologies running on Windows and Linux servers and workstations, including SQL, HTTP, containerisation and virtualisation. Essential Tech Skills you will need to have: Windows Expert, drivers, updates and software maintenance Cyber-security aware Hardware maintenance, e.g. drive replacement, RAM upgrade Enthusiastic and quick learner Familiarity with Powershell and BASH Desirable Tech Skills: Windows Server and Active Directory Microsoft SQL Server Networking, e.g. IP addressing, VLANs, Firewalls and Switches Experience using a ticketing system Essential non-Tech Skills: Good verbal and written communication with team members and customers Professional, presentable and punctual Be self-motivated, proactive and prioritise work Self-motivated team player, also capable of working on their own initiative Great Benefits: Full-time 40h/wk with a whopping 28 days annual leave plus stats, company pension scheme and vehicle for business use
1st Line Support Engineer employer: SmartSourcing plc
Contact Detail:
SmartSourcing plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Make sure you understand the specific technologies mentioned in the job description, like Windows, SQL, and Powershell. Familiarizing yourself with these tools will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. You might want to prepare for scenarios where you explain technical issues to non-technical users, as this will demonstrate your ability to bridge the gap between tech and customer needs.
✨Tip Number 3
Highlight any previous experience you have with on-call support or working in a fast-paced environment. Being part of a 24/7 rota requires a certain mindset, so showing that you can handle pressure will be a big plus.
✨Tip Number 4
Since travel is involved, ensure you have a valid UK driving license and passport ready. Mentioning your readiness for travel during the interview can set you apart from other candidates who may not be as prepared.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasize your expertise in Windows, hardware maintenance, and any experience with ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work under pressure, your communication skills, and your willingness to learn new technologies.
Highlight Technical Skills: Clearly list your technical skills, especially those mentioned in the job description like Powershell, BASH, and familiarity with SQL. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SmartSourcing plc
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, SQL, and any relevant technologies. Highlight specific examples where you've successfully resolved issues or maintained systems, as this will demonstrate your expertise.
✨Communicate Clearly
Since good verbal and written communication is essential for this role, practice explaining technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively communicate with customers.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss past experiences where you faced challenges and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your proactive approach.
✨Be Ready for On-Call Scenarios
Since the role involves being part of a 24/7 on-call rota, be ready to discuss your availability and how you would handle critical calls. Show that you understand the importance of being reliable and responsive in high-pressure situations.
