We are seeking an experienced Senior Service Designer to join a high-profile digital programme helping shape and improve services used by millions of citizens across the UK
Contract Details
As a Senior Service Designer, you will lead service design activity across complex digital services, ensuring solutions are evidence based, user focused and aligned to government standards.
You will work closely with product managers, user researchers, business analysts, designers and technical teams to identify opportunities for improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.
Key Responsibilities
Lead the design and improvement of end-to-end services across multiple channels and touchpoints.Conduct and facilitate service design activities including service mapping, journey mapping, service blueprinting and workshops.
Collaborate with multidisciplinary agile teams to shape service outcomes.
Translate user needs, policy requirements and operational constraints into practical service solutions.
Identify service pain points, risks, dependencies and opportunities for improvement.
Engage and align stakeholders across programme, policy, operational and digital teams.
Use user research, data and evidence to inform service design decisions.
Support Government Service Standard assessments and assurance activities.
Produce high quality service design artefacts, recommendations and strategic insights.
Coach and influence teams in adopting user centred design approaches.
Essential Experience
Proven experience as a Service Designer within UK Government, public sector or highly regulated environments.
Strong understanding of the Government Service Standard and Government Service Manual.
Experience delivering services through Discovery, Alpha, Beta and Live phases.
Strong background working within multidisciplinary agile delivery teams.
Ability to analyse complex service ecosystems and identify strategic improvement opportunities.
Experience producing high quality service design artefacts and presenting recommendations to senior stakeholders.
Excellent stakeholder management and workshop facilitation skills.
Desirable
Experience working on large scale citizen-facing digital transformation programmes.
Knowledge of D...
X G.Manchester 650-700 employer: SmartSourcing Ltd
As a Brand Strategist with our public sector client in London, you will be part of a dynamic team dedicated to shaping and protecting a unique brand that serves the community. The company fosters a collaborative work culture that values innovation and creativity, offering flexible hybrid working arrangements that promote work-life balance. With a commitment to employee growth, you will have access to professional development opportunities that empower you to excel in your role and make a meaningful impact on government services.
