Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and strategy for the ServiceNow platform in a secure environment.
- Company: Join a government client in London/Midlands with a focus on innovation and security.
- Benefits: Competitive pay, inclusive workplace, and opportunities for professional growth.
- Why this job: Shape the future of ServiceNow while making a real impact in a dynamic team.
- Qualifications: Experience in ServiceNow design and SC or DV clearance required.
- Other info: Diversity and inclusion are at the heart of our values.
The predicted salary is between 60000 - 84000 £ per year.
Servicenow Designer with SC or DV Clearance is required by our government client based in London/Midlands. Working in an SC Security Cleared environment. Due to the urgency of the role, you will hold a current SC or DV (Developed Vetting) Clearance (or be eligible) to start ASAP.
Role
You will provide strategic, technical, and design leadership for the ServiceNow platform, ensuring it is architected, configured, and governed in a scalable, secure, and sustainable way. The Platform Designer shapes the end‑to‑end platform design across CMDB, integrations, and core workflows, enabling major transformation activities and long‑term service evolution.
Skills
- Deep expertise in ServiceNow platform design across ITSM, CMDB, Discovery, ITOM, and IntegrationHub.
- Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance.
- Strong understanding of API/web service design (REST/SOAP), MID Server patterns, spokes, and automation workflows.
- Experience designing Scoped Applications, secure configuration models, and platform‑level controls.
- Knowledge of ITIL v4, service design principles, and enterprise‑grade architecture patterns.
- Understanding of discovery, service mapping, data ingestion and integration patterns.
Responsibilities
- Define, maintain, and evolve the ServiceNow platform design, guardrails, and configuration standards.
- Develop platform‑wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows.
- Act as the design authority for all ServiceNow changes, ensuring solutions remain aligned to wider enterprise architecture.
- Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.
- Review and validate development outputs, ensuring alignment to design principles and long‑term sustainability.
- Shape the platform's environment strategy, including version upgrades, performance optimisation, and health monitoring.
- Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform.
- Work closely with the Product Owner, Technical Lead, and BA community to design upcoming releases and platform enhancements.
Solution Design Assurance
- Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.
- Review and validate development outputs, ensuring alignment to design principles and long‑term sustainability.
Platform Strategy Roadmap
Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform.
Data, Integrations & Workflow Orchestration
- Define ServiceNow data design, CMDB modelling, and governance approaches.
- Design integration patterns, data flows, and orchestration using IntegrationHub, APIs, and the MID Server.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity. We are committed to promoting equality and inclusion for all.
Servicenow Product Designer employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Servicenow Product Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your ServiceNow projects and designs. This visual evidence of your expertise can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of ITIL v4 and enterprise architecture patterns. Be ready to discuss how you've applied these principles in your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Servicenow Product Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Servicenow Product Designer role. Highlight your experience with ServiceNow platform design, especially in areas like ITSM and CMDB. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your SC or DV Clearance and how your expertise can help us shape the ServiceNow platform effectively.
Showcase Relevant Projects: If you've worked on any relevant projects, make sure to include them in your application. We love seeing real-world examples of your work, especially those that demonstrate your design leadership and technical skills in ServiceNow.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow platform knowledge, especially around ITSM, CMDB, and integrations. Be ready to discuss specific projects where you've applied your expertise in these areas, as this will show your depth of understanding.
✨Understand the Security Clearance
Since this role requires SC or DV clearance, be prepared to discuss your eligibility or current status. Familiarise yourself with the implications of working in a security-cleared environment and how it affects your design decisions.
✨Showcase Your Design Leadership
Be ready to talk about your experience leading complex solution designs. Highlight examples where you've ensured usability and maintainability while adhering to best practices. This will demonstrate your capability as a design authority.
✨Align with Their Vision
Research the company’s approach to platform strategy and service evolution. Be prepared to share your thoughts on future trends in ServiceNow and how you can contribute to their roadmap planning and security posture.