Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team of IT Support Analysts while overseeing daily service desk operations.
- Company: Join a leading provider of Facilities Management services in a dynamic environment.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact by improving IT support processes and ensuring customer satisfaction.
- Qualifications: Strong IT support experience, excellent communication skills, and leadership abilities.
- Other info: Embrace diversity and inclusion in a supportive workplace.
The predicted salary is between 35000 - 39000 £ per year.
We are looking for an experienced IT Support Team Leader, to work for a leading provider of Facilities Management services, supporting critical operations. This is a hands-on leadership role, you'll oversee daily service desk operations, act as a technical escalation point, and ensure high levels of customer satisfaction while driving continuous improvement.
What You'll Do:
- Lead, coach, and develop a team of IT Support Analysts.
- Oversee daily IT service desk operations and monitor KPIs.
- Act as escalation point for complex incidents and major incidents.
- Analyse incident trends and support problem management.
- Maintain strong customer relationships and manage escalations professionally.
- Improve service desk processes, tools, and documentation.
- Maintain accurate knowledge articles, user guides and procedures.
What You'll Need:
- Strong experience in IT support and service delivery.
- Solid understanding of service management (e.g., ITSM disciplines, toolsets).
- Excellent customer service and stakeholder engagement skills.
- Experience with service management tools (e.g., ServiceNow, Halo).
- ITIL Foundation qualification.
- COMPTIA A+ (or equivalent).
- MD-102 (or equivalent).
- MDM subject matter expertise.
- Telephony platform administration experience.
- Experience coordinating Major Incidents.
- Good understanding of IT asset management.
- Strong communication skills.
- Ability to lead, motivate and develop a team.
- Problem-solving mindset with a proactive and flexible approach.
- Ability to manage conflicting demands and work independently or collaboratively.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
IT Support Team Leader, Wiltshire £35K - £39K in Salisbury employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader, Wiltshire £35K - £39K in Salisbury
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is often the golden ticket to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show them you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for IT support roles and think about how you can showcase your leadership skills and technical expertise effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the best fit for the IT Support Team Leader position.
We think you need these skills to ace IT Support Team Leader, Wiltshire £35K - £39K in Salisbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Team Leader role. Highlight your experience in IT support, leadership skills, and any relevant qualifications like ITIL or COMPTIA A+. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to leading a team and improving service desk operations. Let us know what makes you tick!
Showcase Your Customer Service Skills: Since customer satisfaction is key, make sure to highlight your excellent customer service skills in your application. Share examples of how you've managed escalations or improved customer relationships in previous roles. We love a proactive approach!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Stuff
Make sure you brush up on your IT support knowledge and service management principles. Familiarise yourself with tools like ServiceNow or Halo, as well as ITIL practices. Being able to discuss these confidently will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached team members in the past, handled escalations, or improved service desk processes. This will highlight your hands-on leadership style.
✨Customer Service is Key
Since maintaining strong customer relationships is crucial, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure high levels of satisfaction.
✨Prepare for Scenario Questions
Expect questions about managing major incidents or analysing incident trends. Practise articulating your thought process and problem-solving approach in these scenarios. This will help you demonstrate your proactive mindset and ability to manage conflicting demands.