At a Glance
- Tasks: Lead a centralised case working service and investigate operational issues.
- Company: Join a dynamic team in a hybrid role with flexible working options.
- Benefits: Competitive pay, hybrid work model, and opportunities for professional growth.
- Other info: Opportunity to build relationships and influence decisions in a fast-paced environment.
- Why this job: Make a real difference by improving services and supporting users in need.
- Qualifications: Experience in handling complaints and strong communication skills required.
2x Parliamentary Complaints Case Worker - 6 month contract - Rate £250-£350 pd inside DOE - Valid SC - Hybrid role flexible on days at either Manchester/Bristol or London. Please note that this role does require someone to have an away day to the London office once a month.
Role:
- Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines.
- Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence-based recommendations for improvement.
- Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand.
- Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs.
Experience:
- Handling complaints
- Investigative work into digital or operational problems
- Excellent written communication and drafting skills
- Comfortable working independently.
- Stakeholder engagement.
Parliamentary Complaints Caseworker, Hybrid, £250-£350 pd Inside employer: SmartSourcing Ltd
As a Parliamentary Complaints Caseworker, you will join a dynamic and supportive team that values flexibility and collaboration, with the opportunity to work in vibrant locations such as Manchester, Bristol, or London. The company fosters a culture of continuous improvement and professional development, offering meaningful work that directly impacts public service while providing competitive rates and a hybrid working model that promotes work-life balance. With regular opportunities for stakeholder engagement and a focus on innovative problem-solving, this role is perfect for those looking to make a difference in a rewarding environment.
