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- Tasks: Lead the design and strategy for the ServiceNow platform in a secure environment.
- Company: Government client based in London/Midlands, committed to diversity and inclusion.
- Benefits: Competitive rate, remote work options, and opportunities for professional growth.
- Why this job: Shape the future of ServiceNow while making a real impact in a dynamic team.
- Qualifications: Expertise in ServiceNow design, ITSM, CMDB, and strong API knowledge required.
- Other info: Join a supportive environment with a focus on equality and career development.
ServiceNow Platform Designer with SC or DV Clearance is required by our government client based in London/Midlands working in an SC Security Cleared environment. Due to the urgency of the role, you will hold a current SC or DV (Developed Vetting) Clearance (or be eligible) to start ASAP.
Rate: c £(Apply online only) pd (Umbrella)
Role: You will provide strategic, technical, and design leadership for the ServiceNow platform, ensuring it is architected, configured, and governed in a scalable, secure, and sustainable way. The Platform Designer shapes the end-to-end platform design across CMDB, integrations, and core workflows, enabling major transformation activities and long-term service evolution.
Skills:
- Deep expertise in ServiceNow platform design across ITSM, CMDB, Discovery, ITOM, and IntegrationHub.
- Strong capability in CMDB architecture, CI class modelling, relationship design, and data governance.
- Strong understanding of API/web service design (REST/SOAP), MID Server patterns, spokes, and automation workflows.
- Experience designing Scoped Applications, secure configuration models, and platform-level controls.
- Knowledge of ITIL v4, service design principles, and enterprise-grade architecture patterns.
- Understanding of discovery, service mapping, data ingestion, and integration patterns.
Responsibilities:
- Define, maintain, and evolve the ServiceNow platform design, guardrails, and configuration standards.
- Develop platform-wide design patterns covering CMDB, ITSM, ITOM, automation, and integration workflows.
- Act as the design authority for all ServiceNow changes, ensuring solutions remain aligned to wider enterprise architecture.
- Solution Design Assurance: Lead complex solution and workflow designs, ensuring usability, maintainability, and adherence to best practice.
- Review and validate development outputs, ensuring alignment to design principles and long-term sustainability.
- Shape the platform’s environment strategy, including version upgrades, performance optimisation, and health monitoring.
Platform Strategy Roadmap:
- Provide strategic input into licensing, roadmap planning, security posture, and the future evolution of the platform.
- Work closely with the Product Owner, Technical Lead, and BA community to design upcoming releases and platform enhancements.
Data, Integrations Workflow Orchestration:
- Define ServiceNow data design, CMDB modelling, and governance approaches.
- Design integration patterns, data flows, and orchestration using IntegrationHub, APIs, and the MID Server.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity; we are committed to promoting equality and inclusion for all.
ServiceNow Platform Designer in London employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Designer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in ServiceNow platform design. This can be a great conversation starter during interviews and shows you’re proactive.
✨Tip Number 3
Prepare for the interview by brushing up on common questions related to ServiceNow architecture and design principles. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace ServiceNow Platform Designer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Designer role. Highlight your experience with ITSM, CMDB, and integrations, and don’t forget to mention your SC or DV clearance status if you have it!
Showcase Your Skills: In your application, be sure to showcase your deep expertise in ServiceNow platform design. Use specific examples of your work with API/web service design and Scoped Applications to really stand out.
Be Clear and Concise: Keep your written application clear and concise. Use bullet points where possible to make it easy for us to see your qualifications at a glance. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow platform knowledge, especially around ITSM, CMDB, and integrations. Be ready to discuss specific projects where you've designed or implemented these features, as this will show your deep expertise.
✨Understand the Security Clearance
Since this role requires SC or DV clearance, be prepared to discuss your eligibility or current status. Familiarise yourself with the implications of working in a security-cleared environment and how it affects your work.
✨Showcase Your Design Leadership
Be ready to talk about your experience in providing strategic and technical leadership. Share examples of how you've shaped platform designs and ensured they align with enterprise architecture principles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would approach complex solution designs or handle challenges related to data governance and integration patterns.