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- Tasks: Manage service delivery and supplier relationships in a dynamic government environment.
- Company: Join a government client focused on effective service management and supplier governance.
- Benefits: Competitive daily rate, opportunities for travel, and a commitment to diversity and inclusion.
- Why this job: Make a real impact by improving service performance and supporting product managers.
- Qualifications: Experience with ServiceNow and strong communication skills are essential.
- Other info: Work in a fast-paced environment with opportunities for career growth.
The predicted salary is between 40000 - 60000 £ per year.
SC Security Cleared Service Supplier Manager (Infrastructure) is required by our government client. Based in London or Glasgow with some UK travel. Working in an SC Security Cleared environment. SC or DV Clearance is essential due to the urgency of the role.
To support effective service delivery and supplier management across infrastructure products by improving reporting, coordinating with ITSM functions, and ensuring suppliers meet contract commitments. This role strengthens day to day service governance and provides structured support for Product Managers who currently hold supplier relationships and service tasks alongside product development responsibilities.
Essential Skills:- Experience working with ServiceNow for reporting, ticket analysis, and service performance insight.
- Understanding of ITSM processes and how they interface with product or delivery teams.
- Good coordination, organisational, and communication skills.
- Ability to interpret service data and produce clear, actionable summaries.
- Experience working with suppliers or third party service providers.
- Familiarity with infrastructure domains (networks, hosting, cloud, end user compute).
- Exposure to contract management or supplier governance.
- Comfort working in fast moving product led delivery environments.
- Basic understanding of product management practices within DDAT or similar frameworks.
- Coordinate with the ITSM function to ensure infrastructure products comply with incident, change, request, and problem management processes.
- Track and report service performance using ServiceNow, improving visibility of SLAs, trends, risks, and recurring issues.
- Support Product Managers by gathering service insights, monitoring supplier performance, and flagging deviations against expectations.
- Maintain service related artefacts such as contact lists, dashboards, service dependency maps, CMDB updates, and runbooks.
- Assist in supplier relationship activities including meeting preparation, performance data collation, and follow-up actions.
- Maintain RAID items relating to suppliers, service risks, and operational dependencies.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Service and Supplier Manager-ServiceNow-SC Cleared-London employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Supplier Manager-ServiceNow-SC Cleared-London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow or supplier management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of ITSM processes and how they relate to product delivery. We want you to be able to discuss your experience confidently and show how you can improve service delivery and supplier management.
✨Tip Number 3
Showcase your skills with real examples! When discussing your experience, highlight specific instances where you've improved reporting or coordinated with suppliers. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service and Supplier Manager-ServiceNow-SC Cleared-London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with ServiceNow and ITSM processes, as these are key for this role. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Supplier Manager role. Share specific examples of your past experiences that relate to supplier management and service delivery.
Showcase Your Communication Skills: Since this role requires good coordination and communication skills, make sure to demonstrate these in your application. Whether it's through your writing style or by mentioning relevant experiences, we want to see how you can effectively communicate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow skills before the interview. Be ready to discuss how you've used it for reporting and ticket analysis in past roles. Highlight specific examples where your insights led to improved service performance.
✨Understand ITSM Processes
Familiarise yourself with ITSM processes and how they interact with product delivery teams. Be prepared to explain how you've coordinated these processes in previous positions, as this will show your understanding of the role's requirements.
✨Showcase Your Communication Skills
Since this role involves a lot of coordination and communication, think of examples where you've effectively communicated with suppliers or stakeholders. Practice articulating these experiences clearly, as strong communication is key to success in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in supplier management or service delivery and how you overcame them. This will demonstrate your practical experience and readiness for the role.
