Research Operations Manager in London

London Freelance Home office (partial)

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At a Glance

Tasks: Lead Research Ops strategy, optimise participant recruitment, and enhance governance and tooling.
Company: Join a dynamic team focused on user-centred research in London, Bristol, or Manchester.
Benefits: Competitive rate of £600-£675 per day with a hybrid work model (40-60% onsite).
Other info: Active or lapsed SC clearance is necessary for this role.
Why this job: Drive strategic improvements in research operations and influence multiple teams.
Qualifications: Proven experience in large-scale Research Ops transformation and knowledge of agile environments required.

Locations: London, Bristol or Manchester (Hybrid, 40-60% onsite)

Rate: £600-£675 per day Umbrella

Contract: 6 months

Clearance: Active or lapsed SC required

Overview

We're seeking a senior Research Operations leader to drive strategic improvements that scale high-quality, user-centred research. This role focuses on governance, tooling, recruitment, and process optimisation, improving speed, efficiency, and consistency across teams.

Responsibilities

Lead Research Ops strategy and delivery across multiple teams
Resolve operational blockers to improve speed and effectiveness
Optimise participant recruitment, reducing time-to-recruit
Own and enhance governance, ethics, and GDPR compliance
Improve tooling, systems, and knowledge management
Work with stakeholders and suppliers to align solutions and reduce cost/duplication
Drive process improvement and support adoption of AI/automation (where relevant)

Skills Experience

Proven experience delivering large-scale Research Ops transformation
Strong knowledge of agile environments, including recruitment, governance, and tooling
Solid grounding in user research methods
Ability to improve delivery speed, quality, and efficiency
Experience with stakeholder management