At a Glance
- Tasks: Lead and streamline research operations, removing barriers for effective user-centred research.
- Company: Join a forward-thinking organisation focused on improving government services.
- Benefits: Competitive pay up to £575 pd, hybrid work model, and a commitment to diversity.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Make a real impact in government research while working with innovative teams.
- Qualifications: Experience in research operations and strong stakeholder management skills required.
Hybrid London/Bristol or Manchester 2-3 days onsite.
Rate: £475-£550 pd Umbrella
Deadline: Wednesday 17th June at 10:00am
Interviews: W/C Monday 22nd June
Ideally, the hiring manager is looking for candidates with a combination of Research Operations and Research experience.
You will demonstrate:
- Proven experience leading systemic change in Research Operations, shaping strategy and driving improvements that scale high-quality, user-centred research across teams.
- A strong understanding of Research Operations in agile environments, including participant recruitment, tools, governance, and knowledge management.
- Solid grounding in user research methods and practice, enabling you to design and embed operational approaches that work effectively for research teams.
- Experience identifying and resolving operational blockers to improve delivery speed and effectiveness.
- Strong delivery, prioritisation, and stakeholder management.
- Experience working with research governance and GDPR, with the ability to balance pace with appropriate rigour.
- Experience working with suppliers, recruitment agencies, or research platforms.
- A pragmatic, outcome-focused mindset, with the ability to implement improvements quickly and effectively.
Desirable:
- Large scale project experience in a relevant area.
- Experience working at Google, Meta, Banks or within large Government departments would be great to see.
- Active or lapsed SC required, the successful candidate can start on BPSS while this is being transferred.
- Qualifications such as Human Computer Interaction PhD/Masters or a Psychology background would be nice to see, but not essential.
Background on the role:
This role is for Gov Pass UK, working predominantly with content in Gov Pass UK, streamlining research practice and unblocking barriers. Working alongside a current Re-Ops Lead, we are looking for someone who can remove operational barriers, think of processes at a large scale and be involved in the day-to-day running of research operations within Gov Pass UK.
You will be aiming to reduce the amount of time it takes to recruit participants across different services, which can present challenges within Gov Pass UK due to the large number of services and user groups being niche or high risk. Experience in Recruitment, governance and tooling experience. Confident working with stakeholders to align solutions.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Research Operations Lead, hybrid upto £575 pd Umbrella in London employer: SmartSourcing Ltd
As a leading employer in the research operations sector, we offer a dynamic and inclusive work culture that prioritises employee growth and development. With a hybrid working model based in vibrant cities like London, Bristol, or Manchester, our team enjoys the flexibility to balance professional and personal commitments while contributing to meaningful projects within Gov Pass UK. We are committed to fostering diversity and inclusion, ensuring that every voice is heard and valued, making us an excellent choice for those seeking a rewarding career in research operations.
