At a Glance
- Tasks: Handle calls and provide outstanding customer service in a fast-paced environment.
- Company: Join a government client with a commitment to diversity and inclusion.
- Benefits: Earn £300 per day with opportunities for professional growth.
- Other info: Work onsite in London with a supportive team and flexible shift patterns.
- Why this job: Make a difference in a security-cleared environment while developing your communication skills.
- Qualifications: Strong customer service skills and experience in a contact centre are preferred.
The predicted salary is between 24000 - 36000 £ per year.
Call Centre Handler, Telecoms Operator/Internal Communications. One of our government clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35. Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours. Some weekend work will be required. This role is working in a Security Cleared environment. You will need to be SC or DV (developed vetting) cleared or eligible to undertake SC or DV Security Clearance. This is a non-IT role.
Skills Experience:
- Outstanding customer service - Calm, confident, and responsive under pressure
- Team player - collaborative, supportive, and reliable in a fast-paced environment
- Clear communicator - strong verbal skills and active listening
- Organised and efficient - skilled at managing time and priorities
- Confident with ICT systems and telephony tools
- Experience in a contact centre or similar high-volume environment (Desirable)
- Familiarity with Microsoft Teams and other video call systems to set up meetings and calls (Desirable)
- Multilingual abilities are a plus (Desirable)
If you think you’d be a good fit for this role, please apply here. We look forward to hearing from you!
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Call Handler - Internal Comms - DV Cleared - Onsite - £300 pd in London employer: SmartSourcing Ltd
Join a dynamic team in a government setting where your contributions as a Call Handler will be valued and impactful. With a strong commitment to diversity and inclusion, our company fosters a supportive work culture that encourages professional growth and development. Located in the heart of London, you will enjoy a competitive daily rate and the opportunity to work in a secure environment that prioritises employee well-being and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler - Internal Comms - DV Cleared - Onsite - £300 pd in London
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, so you can show how you align with them. This will help us stand out as a candidate who truly understands what they’re about.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, we recommend doing mock interviews with friends or family. This will help us articulate our thoughts better and feel more confident when it’s time to shine.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from past experiences where you handled tough situations calmly and effectively. We want to demonstrate that we can keep our cool under pressure, just like the job requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Call Handler - Internal Comms - DV Cleared - Onsite - £300 pd in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service skills and experience in a call centre or similar environment. We want to see how you’ve handled pressure and worked as part of a team!
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role, focusing on your communication skills and ability to stay calm under pressure. We love a good story!
Show Off Your Tech Skills:Since this role involves ICT systems and telephony tools, mention any relevant experience you have with these. If you’re familiar with Microsoft Teams or other video call systems, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler in a telecoms environment. Brush up on your customer service skills and be ready to discuss how you've handled pressure in past roles.
✨Show Off Your Communication Skills
Since clear communication is key for this job, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations. Think about how you would handle difficult customers or manage multiple calls at once. Practising these scenarios can help you respond confidently during the interview.
✨Familiarise Yourself with the Tools
Since the role involves ICT systems and telephony tools, it’s a good idea to familiarise yourself with Microsoft Teams and other relevant software. Mentioning your comfort with these tools can give you an edge over other candidates.
