At a Glance
- Tasks: Handle secure communications and relay critical information in a high-pressure environment.
- Company: Join a government client with a focus on security and operational excellence.
- Benefits: Earn £300 per day with a structured support system.
- Other info: Perfect for ex-Police or security professionals looking to transition into contracting.
- Why this job: Make a real impact in a high-stakes environment while utilising your skills.
- Qualifications: Must have DV clearance and strong communication skills.
DV Cleared Communications Officer (Call Handler) - Government Contract £300 per day (Inside IR35) London (SW1) - Onsite 6-month contract
About the Role
We are recruiting on behalf of a government client for an experienced DV Cleared Call Handler/Communications Officer to join a high-profile, secure operational environment. This is a non-IT role, ideally suited to individuals with a Police, defence, or national security background, who are confident working in fast-paced, high-pressure settings.
Key Responsibilities
- Handle incoming and outgoing communications in a secure environment
- Act as a key point of contact within a command and control function
- Accurately log, prioritise, and relay critical information
- Maintain professionalism and composure under pressure
- Collaborate with internal teams to ensure effective communication flow
Essential Skills Experience
- Calm, confident, and responsive under pressure
- Excellent customer service and communication skills
- Strong teamwork and collaboration abilities
- Highly organised with strong attention to detail
- Comfortable using ICT systems and telephony tools
Desirable Experience
- Previous experience in a contact centre or high-volume communications environment
- Familiarity with Microsoft Teams or video conferencing tools
- Multilingual skills
Clearance Requirement
This role requires Developed Vetting (DV) clearance. Applicants must hold active DV clearance or be eligible to undergo the process.
Ideal Backgrounds
This opportunity would suit candidates with experience as a:
- Communications Operator
- Dispatcher
- Contact/Call Handler
- Command Control Operator
- Telecoms Operator
- Police or emergency services professional
Why Apply?
- Work in a high-impact government environment
- Competitive daily rate of £300
- Join a supportive and structured operational team
- Ideal for ex-Police or security-focused professionals transitioning into contracting
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Call Handler/Comms Officer-DV Cleared-London -£300 per day employer: SmartSourcing Ltd
Join a dynamic and supportive team in a high-impact government environment where your skills as a Call Handler/Communications Officer will be valued and utilised. With a competitive daily rate of £300 and opportunities for professional growth, this role is perfect for ex-Police or security-focused professionals looking to make a meaningful contribution while enjoying a culture that promotes diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler/Comms Officer-DV Cleared-London -£300 per day
✨Tip Number 1
Network like a pro! Reach out to your contacts in the police, defence, or national security sectors. Let them know you're on the lookout for opportunities like the Call Handler role – you never know who might have the inside scoop!
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Practice handling mock calls or scenarios that reflect the high-pressure environment of the job. We want you to shine when it comes to showcasing your calm and confident approach!
✨Tip Number 3
Don’t forget to highlight your teamwork abilities! This role is all about collaboration, so be ready to share examples of how you've worked effectively with others in past roles. We love seeing candidates who can gel well with a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help during the process.
We think you need these skills to ace Call Handler/Comms Officer-DV Cleared-London -£300 per day
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in high-pressure environments. We want to see how your background aligns with the role of a Call Handler/Comms Officer.
Craft a Strong Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role and how your skills can benefit our team. Keep it concise but impactful.
Showcase Your Communication Skills:Since this role is all about communication, make sure your application reflects your ability to convey information clearly and professionally. We love candidates who can articulate their thoughts well!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Call Handler/Comms Officer. Familiarise yourself with the key tasks like handling communications and logging critical information. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Given the high-pressure environment of this role, practice staying calm and composed during your interview. You might be asked situational questions to assess how you handle stress. Think of examples from your past experiences where you successfully managed pressure and maintained professionalism.
✨Highlight Relevant Experience
If you have a background in police, defence, or national security, make sure to highlight this during your interview. Share specific examples of your experience in high-volume communication settings, as this will resonate well with the interviewers and show that you’re a great fit for the role.
✨Showcase Your Teamwork Skills
Collaboration is key in this position, so be prepared to discuss how you've worked effectively within a team in the past. Use examples that illustrate your ability to communicate clearly and work towards common goals, especially in a fast-paced environment.
