At a Glance
- Tasks: Handle calls, manage communications, and provide top-notch customer service in a secure environment.
- Company: Government client in Central London with a focus on security and communication.
- Benefits: Competitive daily rate, full-time hours, and the chance to work in a dynamic team.
- Other info: Opportunity for career growth in a supportive, collaborative environment.
- Why this job: Join a vital role ensuring secure communications while developing your skills in a fast-paced setting.
- Qualifications: DV Clearance required; strong customer service and communication skills essential.
DV Security Cleared Secure Call Handlers, Call Centre Operators, Comms Service Desk, Telecomms Operators Non-IT Service Desk Analysts required by our government client based in Central London.
6 month initial contract - full time on site. Working in a 24/7/365 team. Some weekend work required. Day time hours.
Working in a DV Developed Vetting environment. Current DV Clearance required or candidates must be eligible for DV Clearance.
Essential Skills Experience:
- Outstanding customer service - Calm, confident, and responsive under pressure.
- Team player - Collaborative, supportive, and reliable in a fast-paced environment.
- Self-starter - Able to work independently and make sound decisions.
- Clear communicator - Strong verbal skills and active listening.
- Organised and efficient - Skilled at managing time and priorities.
- Confident with ICT systems and telephony tools.
Desirable Skills Experience:
- Experience in a contact centre or similar high-volume environment.
- Familiarity with Microsoft Teams and other video call systems to set up meetings and calls.
- Multilingual abilities are a plus.
Responsibilities Role:
- As a key member of our clients internal comms desk you will be involved in the following:
- Assisting staff in connecting calls to the appropriate person or organisation, setting up conference calls, and performing various other duties.
- Handling external incoming calls digital call management system, verifying callers, taking messages, and passing on information to support staff who may be travelling overseas.
- Providing 24-hour cyber monitoring to ensure the security and integrity of communications at all times.
- Participating in a variety of other business support tasks to deliver an efficient, professional, individual, and tailored service.
- Lead in setting up frontline communications acting as the first point of contact for all staff, ensuring seamless, secure, and professional service.
- Manage call handling, swiftly managing urgent and sensitive communications with precision, discretion, and full compliance with security protocols.
- Manage national and international conference calls.
- Safeguard infrastructure, delivering round-the-clock cyber and telephony monitoring to uphold the integrity and confidentiality of all channels.
- Authenticate and route incoming calls, using the clients call management system to verify identities, manage messages, and support staff on the move.
- Respond to secure line activity, monitoring and logging calls for security purposes and escalating incidents or technical issues to the appropriate teams.
- Support national resilience, participating in Business Continuity operations and adapting to alternate work sites when required.
Call Centre Handler, Telecoms Operator-DV Cleared-London-£250 a day employer: SmartSourcing Ltd
As a leading government client in Central London, we pride ourselves on being an exceptional employer that values outstanding customer service and teamwork. Our dynamic work culture fosters collaboration and personal growth, offering employees the chance to thrive in a fast-paced environment while ensuring the security and integrity of communications. With competitive pay and the opportunity to work in a DV Developed Vetting environment, we provide a meaningful and rewarding experience for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Handler, Telecoms Operator-DV Cleared-London-£250 a day
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and mission, so you can show how you fit in. This will help you stand out as a candidate who’s genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls and providing excellent customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Call Centre Handler, Telecoms Operator-DV Cleared-London-£250 a day
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your outstanding customer service experience in your application. We want to see how you've handled pressure and provided calm, confident support in previous roles.
Be a Team Player:Emphasise your ability to work collaboratively in a fast-paced environment. We love team players who can support their colleagues and contribute to a positive atmosphere.
Communicate Clearly:Strong verbal skills are essential for this role. In your application, demonstrate your clear communication style and active listening abilities. We need to know you can convey information effectively!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Call Centre Handler and the specific skills required, like outstanding customer service and clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in high-pressure environments. Think about times when you’ve had to manage urgent calls or handle sensitive information. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewer is saying and responding thoughtfully. It’s crucial for a role that requires strong verbal skills and active listening, so showing this ability in the interview will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as managing a difficult caller or ensuring security protocols are followed. Think through potential scenarios beforehand and prepare your responses, focusing on your calmness and decision-making skills under pressure.
