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For Companies At a Glance
- Tasks: Provide top-notch IT support and troubleshoot user issues in a dynamic environment.
- Company: Join a forward-thinking company that values diversity and inclusion.
- Benefits: Competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Be part of a supportive team with a commitment to equality and career development.
- Why this job: Make a real difference by helping users solve their tech challenges every day.
- Qualifications: Experience with Windows, MS Office, and IT support in a hybrid setting.
The predicted salary is between 30000 - 35000 £ per year.
We are looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person.
What You'll Do:
- Provide IT support to users via the IT Service Desk
- Handle and manage incoming calls and online requests and log within the Service Management tool (Halo).
- Through troubleshooting and fault diagnosis, triage and resolve user issues as a 'first call fix' wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress.
- Provide on-site support in regions as required.
- Assist the IT Service Desk Lead in preparing IT Operations, management information and reports.
- Conduct software license management activities associated with user requests.
- Ensure all assets are managed and tracked throughout the asset's lifecycle.
Experience/Skills You'll Need:
- Windows 10 and 11, MS Office 2016, 2019, O365.
- Experience working in a distributed/hybrid multi-office environment.
- IT Service tickets (incidents, requests, problems)
- End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets
- IT Security good practices
- Software license management and tracking.
- Experience supporting end user network connectivity (Broadband, 4G, Starlink).
- ITIL v4 Foundation
- CompTIA A+ certification or equivalent recent certification.
- UK Drivers License
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
It Support Analyst employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common IT support scenarios and how you'd handle them. This will boost your confidence and help you articulate your troubleshooting skills.
✨Tip Number 3
Show off your passion for tech! During interviews, share your experiences with Windows 10/11, MS Office, and any cool projects you've worked on. Let them see your enthusiasm for IT support and how you keep up with the latest trends.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are proactive about their applications. Plus, it gives you a chance to showcase your skills and experience directly to us.
We think you need these skills to ace It Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with Windows 10/11 and MS Office, to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your proactive approach aligns with our team’s needs. Don’t forget to mention your experience with IT service tickets!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've successfully resolved user issues in the past. We love seeing real-life scenarios where you’ve triaged and fixed problems, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 10/11 and MS Office. Brush up on troubleshooting techniques for common issues, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Familiarise Yourself with ITIL and CompTIA
Since the role requires knowledge of ITIL v4 and CompTIA A+, it’s a good idea to review these frameworks. Be prepared to discuss how you've applied these principles in past roles or how you would approach service desk scenarios using them.
✨Practice Your Communication Skills
As you'll be providing support mainly over the phone, practice explaining technical concepts in simple terms. You might be asked to role-play a support call, so being clear and concise is key to showing your communication prowess.
✨Show Enthusiasm and Proactivity
This role is all about being proactive and enthusiastic. Think of examples from your past experiences where you took the initiative to solve a problem or improve a process. This will help you stand out as a candidate who is not just reactive but also forward-thinking.