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- Tasks: Provide first line IT support and manage incoming service desk calls.
- Company: Join a dynamic services client in Wiltshire, focused on IT solutions.
- Benefits: Earn £215 per day with potential for hybrid work after initial onsite period.
- Why this job: Great opportunity to enhance your IT skills in a supportive environment.
- Qualifications: Must have SC clearance or be eligible; knowledge of Windows 10 is essential.
- Other info: Own transport required due to remote location; local candidates preferred.
Job Description 1st Line Support/Helpdesk Engineer/IT Support based in Wiltshire Rate 215 Outside IR35. ASAP, 3 months initially. IT Service Desk Analyst, Helpdesk Engineer, First Line Support – Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough Rate c215 p/d – Outside IR35 5 days on site then moving to hybrid working. Due to remote location own transport is essential and candidates MUST BE local to site. Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake. You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills Microsoft Office and windows 10, Windows 11 beneficial Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting desktops PC’s including hardware Software licensing, in particular Microsoft Volume Licensing (Desirable) Excellent written and oral communication skills required, must have …
First Line Support, WIltshire, 5 days onsite, 215 pd, SC ideally employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support, WIltshire, 5 days onsite, 215 pd, SC ideally
✨Tip Number 1
Make sure you familiarize yourself with the specific ITIL V3 Foundation principles, as this knowledge will be crucial in your role. Being able to discuss how you've applied these principles in past experiences can set you apart during the interview.
✨Tip Number 2
Since this position requires SC clearance, ensure you understand the requirements and processes involved. If you already hold SC clearance, be ready to discuss it; if not, be prepared to explain how you would meet the eligibility criteria.
✨Tip Number 3
Highlight your experience with Windows 10 and any familiarity with Windows 11. Be prepared to share specific examples of troubleshooting or support scenarios you've handled, as practical knowledge is key for this role.
✨Tip Number 4
Since the job is based in Wiltshire and requires local transport, make sure to mention your commuting plans or proximity to the site. This shows your commitment and readiness to work onsite, which is a significant factor for employers.
We think you need these skills to ace First Line Support, WIltshire, 5 days onsite, 215 pd, SC ideally
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows 10 and any helpdesk roles. Emphasize your skills in managing IT incidents and service requests.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your SC/DV Clearance status and your ability to work in a fast-paced environment, as well as your communication skills.
Highlight Relevant Skills: In your application, clearly list your technical skills such as knowledge of antivirus software, desktop installation, and familiarity with ITIL V3 Foundation. This will show you meet the essential requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key in this role, so make sure your application reflects that.
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Tech
Make sure you're familiar with Windows 10 and any relevant antivirus software. Brush up on your knowledge of desktop installations and Microsoft Volume Licensing, as these are key areas for the role.
✨Communication is Key
Since you'll be supporting users via the IT Service Desk, practice clear and concise communication. Be ready to demonstrate how you would explain technical issues to non-technical users.
✨Understand ITIL Principles
Familiarize yourself with ITIL V3 Foundation concepts. Be prepared to discuss how you would apply these principles in managing IT incidents and service requests effectively.
✨Local Knowledge Matters
Since the job requires being onsite in Wiltshire, show that you understand the local area and commuting options. This can help demonstrate your commitment to the role and ease of access to the workplace.
