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- Tasks: Provide first line IT support and manage incoming service desk calls.
- Company: Join a dynamic services client near Salisbury, Wiltshire.
- Benefits: Enjoy hybrid working after 5 days on-site and competitive pay.
- Why this job: Gain valuable experience in a security-cleared environment while supporting users.
- Qualifications: Must have SC/DV Clearance or be eligible; knowledge of Windows 10 is essential.
- Other info: Own transport required due to remote location; local candidates preferred.
IT Service Desk Analyst, Helpdesk Engineer, First Line Support- Windows 10 required by our services client based near Salisbury, Wiltshire. Commutable from Devizes, Basingstoke, Andover, Bath, Amesbury, Swindon, Trowbridge, Chippenham, Marlborough
Rate c200-220 p/d
5 days on site then moving to hybrid working.
Due to remote location own transport is essential and candidates MUST BE local to site.
Working in an SC Security Cleared environment. You will currently hold SC/DV Clearance, or be eligible to undertake.
You will be supporting and maintaining IT services and providing support to users via the IT Service Desk whilst handling and managing incoming calls to the IT Service Desk and log within the Service Management tool Ensuring all IT Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level
Microsoft Office and windows 10, Windows 11 beneficial
Antivirus software knowledge
Desktop Installation knowledge
ITIL V3 Foundation
Supporting desktops PC’s including hardware
Software licensing, in particular Microsoft Volume Licensing (Desirable)
Excellent written and oral communication skills required, must have the ability to work alone and as part of a team, working to right deadlines.
First Line Service Desk - Wiltshire - 3 months - 215 in IR35 per day employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
+441782970826
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Service Desk - Wiltshire - 3 months - 215 in IR35 per day
✨Tip Number 1
Make sure you familiarize yourself with the specific ITIL V3 Foundation principles, as this knowledge will be crucial in your role. Highlight any relevant certifications or training during your discussions to show your commitment to best practices in IT service management.
✨Tip Number 2
Since this position requires SC/DV Clearance, ensure you understand the clearance process and be prepared to discuss your eligibility. If you already hold this clearance, mention it upfront to stand out from other candidates.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've efficiently resolved IT incidents in the past. Be ready to share specific scenarios where you managed high call volumes while maintaining quality support.
✨Tip Number 4
Since the role involves working in a hybrid environment after an initial on-site period, express your adaptability and readiness to transition to remote work. Share any previous experiences that showcase your ability to work independently and manage your time effectively.
We think you need these skills to ace First Line Service Desk - Wiltshire - 3 months - 215 in IR35 per day
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT Service Desk roles, particularly with Windows 10 and any SC/DV Clearance you hold. Emphasize your skills in handling IT incidents and service requests.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with Microsoft Office, antivirus software, and desktop installation. Highlight your communication skills and ability to work both independently and as part of a team.
Showcase Relevant Certifications: If you have any certifications related to ITIL V3 Foundation or other relevant IT qualifications, make sure to include them in your application. This will demonstrate your commitment to professional development in the IT field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at SmartSourcing Ltd
✨Show Your Technical Skills
Make sure to highlight your experience with Windows 10 and any relevant IT support tools. Be prepared to discuss specific scenarios where you've successfully resolved IT incidents or service requests.
✨Demonstrate Communication Skills
Since excellent written and oral communication skills are crucial, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a user who is not tech-savvy.
✨Understand ITIL V3 Principles
Familiarize yourself with ITIL V3 Foundation principles, as they are essential for managing IT services effectively. Be ready to discuss how you have applied these principles in past roles.
✨Prepare for SC Clearance Questions
Since the role requires SC Security Clearance, be prepared to answer questions about your eligibility and any previous experience working in a security-cleared environment. This will show your understanding of the importance of security in IT support.
