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- Tasks: Provide first-line IT support and troubleshoot user issues via phone and in person.
- Company: Join a friendly team at a leading IT services client near Salisbury.
- Benefits: Earn £30K-35K, enjoy excellent benefits, and gain certifications in ITIL v.4 and CompTIA.
- Other info: Work on-site initially, with flexible hours after probation and a commitment to diversity.
- Why this job: Kickstart your IT career with hands-on experience and opportunities for growth.
- Qualifications: Experience with Windows 10/11 and IT support; ITIL and CompTIA certifications are a plus.
The predicted salary is between 30000 - 35000 £ per year.
IT Service Desk Analyst, First Line Support Engineer, Windows 10/11 - local to the Salisbury area, is required for our services client. Paying £30K-35K per year (dependent upon experience) with excellent benefits and the opportunity to become certified in ITIL v.4 and CompTIA as well as SC Security Cleared. Based near to Salisbury, Wiltshire, South West - commutable from Trowbridge, Bath, Shaftesbury, Devizes, you will join a small, friendly team of IT Support Analysts. To work on site 5 days a week initially, reducing to 4 days a week once probationary period is complete. This role is a perfect fit for an IT Helpdesk Analyst or IT Support Analyst looking for technical growth in ITIL and CompTIA.
What You’ll Do:
- Provide IT support to users via the IT Service Desk - mainly over the phone, but also sometimes in person.
- Handle and manage incoming calls and online requests and log within the Service Management tool (Halo).
- Through troubleshooting and fault diagnosis, triage and resolve user issues as a first call fix wherever possible; elevate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress.
- Provide on-site support in regions as required.
- Assist the IT Service Desk Lead in preparing IT Operations management information and reports.
- Conduct software license management activities associated with user requests.
- Ensure all assets are managed and tracked throughout the asset’s lifecycle.
Experience/Skills You’ll Need:
- Windows 10 and 11, MS Office 2016, 2019, O365.
- Experience working in a distributed / hybrid multi-office environment.
- IT Service tickets (incidents, requests, problems).
- End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets.
- IT Security good practices.
- Software license management and tracking.
- Experience supporting end user network connectivity (Broadband, 4G, Starlink).
Desirable:
- ITIL v4 Foundation.
- CompTIA A+ certification or equivalent recent certification.
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity; we are committed to promoting equality and inclusion for all.
It Support Analyst in England employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land It Support Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in or know about the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Windows 10/11 or handle service desk calls. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for tech! During interviews, share your experiences with ITIL and CompTIA certifications. Let them know you're eager to grow and learn more in the field—this enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace It Support Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10/11 and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our friendly team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, mention specific examples of how you've resolved IT issues in the past. We’re looking for someone who can handle first-line support like a pro, so let us know how you’ve triaged and fixed problems before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and MS Office. Be ready to discuss troubleshooting techniques and how you've resolved issues in the past. The more specific examples you can provide, the better!
✨Familiarise Yourself with ITIL and CompTIA
Since this role offers opportunities for certification in ITIL v4 and CompTIA, it’s a good idea to have a basic understanding of these frameworks. Mention any relevant experience or coursework that shows your commitment to professional growth.
✨Practice Your Communication Skills
As you'll be providing support mainly over the phone, practice explaining technical issues in simple terms. Role-play with a friend or family member to get comfortable with handling calls and managing user expectations.
✨Show Enthusiasm for Teamwork
This position is all about being part of a friendly team. Be prepared to talk about how you’ve collaborated with others in previous roles. Highlight your ability to work well in a small team and your willingness to help out wherever needed.