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For Companies At a Glance
- Tasks: Coordinate customer enquiries, process orders, and manage supplier communications daily.
- Company: Join a dynamic production team in Whetstone, Leicestershire, focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Be part of a collaborative culture that values integrity and offers real impact on customer service.
- Qualifications: Detail-oriented, organised, and proficient in data entry; experience with JD Edwards is a plus.
- Other info: Own transport is advisable due to the onsite location.
The predicted salary is between 24000 - 32000 £ per year.
Job Description
Customer Service Co-ordinator (Experience with JD Edwards an advantage)
Full-Time Onsite: Whetstone, Leicestershire (own transport is advisable)
Salary: £30,000 – £40,000 (Depending on experience)
Sponsorship is not offered for this role
Our client has a fantastic opportunity for a Customer Service Co-ordinator to join their production department in Whetstone.
Job Role:
You will be responsible for coordinating enquiries from the Sales Team and suppliers either directly or via Purchasing.
Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance and returns.
This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning managing the offline backlog document, as required.
You will also work closely with other departments within the company to support sales goals and customer requirements.
Duties and Responsibilities:
Co-ordinate and issue return authorisations
Book/enter purchase orders from their MRP system and any associated changes consultation with Manufacturing Manager to deliveries
Book/enter work order/production orders into the system
Chase follow-up suppliers and purchasing on late and unconfirmed orders in a pro-active manner
Verify order delivery dates and resolution of delivery delays.
Handle emails from suppliers, sales and management
Create item entry into the system
Resolve purchase issues (researching, clarifying, and resolving issue).
Serve as central point of purchase service contact for customer/sales enquiries via phone/e-mail or Teams meetings.
Prepare simple Excel spreadsheets on open orders.
Raise elevated un-resolved purchase issues through proper channels.
Support the Manufacturing team with information/data to enable correct production planning
Comply with health and safety policies and procedures.
Create/modify work instruction when necessary
Comply and provide input with ISO 9001 QM system; quality manual, procedures, work instructions and department manual.
Support company values including ethical conduct and high integrity in all actions.
Must Have:
Must be detail oriented and well organised.
Must be efficient and accurate in data entry.
Ability to work with (MRP system) database system. (JDE)
Ability to build strong internal and external relationship and communication skills.
Open minded willing to learn new processes
German language understanding would be an advantage (key customer base)
Customer Service Co-ordinator - Leicestershire (£30k - £40k - DOE) employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Co-ordinator - Leicestershire (£30k - £40k - DOE)
✨Tip Number 1
Familiarise yourself with JD Edwards (JDE) as it's mentioned as an advantage in the job description. If you have access to any online tutorials or courses, take some time to learn the basics of this MRP system. This will not only boost your confidence but also show us that you're proactive and eager to learn.
✨Tip Number 2
Brush up on your Excel skills, especially in creating and managing spreadsheets. Since the role involves preparing simple Excel spreadsheets on open orders, being proficient in Excel will help you stand out. Consider practising functions like VLOOKUP or pivot tables to demonstrate your data handling capabilities.
✨Tip Number 3
Develop your communication skills, particularly in a customer service context. Since you'll be the central point of contact for customer and sales enquiries, practice clear and concise communication. Role-playing scenarios with friends or family can help you prepare for real-life interactions.
✨Tip Number 4
Research the company’s values and culture. Understanding what they stand for will help you align your responses during interviews. Be ready to discuss how your personal values match theirs, especially regarding ethical conduct and integrity, which are highlighted in the job description.
We think you need these skills to ace Customer Service Co-ordinator - Leicestershire (£30k - £40k - DOE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer service coordination or working with MRP systems like JD Edwards. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle enquiries, process orders, and work collaboratively with different departments.
Showcase Your Attention to Detail: Since the role requires being detail-oriented, provide examples in your application that showcase your accuracy in data entry and your organisational skills. This could be through past job experiences or projects.
Highlight Communication Skills: Emphasise your ability to build strong relationships and communicate effectively, as this is crucial for the role. Include instances where you successfully resolved issues or collaborated with teams to achieve goals.
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your JD Edwards
Since experience with JD Edwards is an advantage, make sure to brush up on your knowledge of the system. Familiarise yourself with its functionalities and how it relates to customer service coordination. Being able to discuss specific features or past experiences with JD Edwards can set you apart.
✨Demonstrate Your Organisational Skills
As a Customer Service Co-ordinator, being detail-oriented and organised is crucial. Prepare examples from your previous roles where you successfully managed multiple tasks or projects. Highlight how your organisational skills contributed to efficiency and accuracy in your work.
✨Showcase Your Communication Skills
This role requires strong internal and external communication. Be ready to discuss how you've effectively communicated with suppliers, sales teams, or customers in the past. Use specific examples to illustrate your ability to build relationships and resolve issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as handling late orders or resolving purchase issues, and prepare your responses. This will demonstrate your proactive approach and readiness for the job.
