At a Glance
- Tasks: Lead a centralised case working service and investigate complex operational issues.
- Company: Join a dynamic parliamentary team with a focus on service improvement.
- Benefits: Competitive daily rate, hybrid work flexibility, and opportunities for professional growth.
- Other info: Opportunity to work in Manchester, Bristol, or London with monthly away days.
- Why this job: Make a real difference by improving user experiences and resolving complaints.
- Qualifications: Experience in handling complaints and excellent communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
2x Parliamentary Complaints Case Worker - 6 month contract - Rate £250-£350 PD inside DOE - Valid SC - Hybrid role flexible on days at either Manchester/Bristol or London. Please note that this role does require someone to have an away day to the London office once a month.
Role:
- Lead and operate a centralised complex case working service, establishing clear frameworks for case management, tracking and escalation, and ensuring compliance with statutory deadlines.
- Investigate operational and service issues, working with operational teams and Relying Parties to understand complex problems, support users who are stuck in journeys, and contribute to the development of clear, evidence-based recommendations for improvement.
- Identify trends and opportunities for continual service improvement across complaints, case working and user feedback, using qualitative and quantitative data to address root causes, optimise processes, implement solutions, and reduce avoidable demand.
- Build and manage effective stakeholder relationships, influencing decisions, navigating challenging situations, and removing blockers to support shared objectives and user needs.
Experience:
- Handling complaints
- Investigative work into digital or operational problems
- Excellent written communication and drafting skills
- Comfortable working independently
- Stakeholder engagement
- Parliamentary business is desired, having dealt with complaints and Freedom of Information (FOI).
Complaints Case Worker employer: SmartSourcing Ltd
As a Complaints Case Worker, you will join a dynamic and supportive team dedicated to enhancing public service through effective case management. Our hybrid work model offers flexibility between Manchester, Bristol, and London, allowing for a balanced work-life experience while fostering professional growth through continuous training and development opportunities. We pride ourselves on a collaborative culture that values your insights and contributions, making it an excellent place for those seeking meaningful and impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Case Worker
✨Dive into Industry Groups
Join compliance and risk management groups on platforms like LinkedIn and Facebook. These communities often share temp job postings and insights. You’d be surprised at how many temporary gigs float around through word of mouth!
✨Showcase Your Expertise
Consider creating content on compliance topics that get you noticed—think LinkedIn articles or even a blog. This not only shows off your knowledge but can grab the attention of companies like SmartSourcing Ltd when they’re searching for someone to fill a temporary position.
✨Tap into Recruitment Agencies
Reach out to recruitment agencies that specialise in compliance and risk roles. They’re usually in touch with companies looking to fill temporary roles, which can save us a lot of time in our job search.
✨Go Local with Networking
Attend local compliance and risk seminars or workshops. Meeting professionals in our area can open up temp opportunities, and it’s a great way to make your face known in the industry—plus, you might even meet someone from SmartSourcing Ltd!
We think you need these skills to ace Complaints Case Worker
Some tips for your application 🫡
Show Your Compliance Know-How:When you’re applying for a compliance-risk role like Complaints Case Worker, make sure to highlight your understanding of industry regulations and risk management principles. Mention any relevant coursework, certifications, or projects that showcase your expertise in these areas—it's what sets you apart!
Highlight Your Analytical Skills:In the compliance-risk field, strong analytical skills are essential. Talk about your experiences that required critical thinking and data analysis, whether in past roles, internships, or academic projects. Show us how you've identified risks and implemented solutions in the past.
Tailor Your CV for the Temporary Role:Since this is a temporary role, focus on your availability and flexibility in your CV. Highlight any previous short-term roles or projects that demonstrate your ability to adapt quickly and deliver results in a fast-paced environment. This helps employers see you as an easy fit in their team!
A Concise Cover Letter is Key:Keep your cover letter short and focused! Explain why you're interested in the compliance-risk area specifically for this temporary position at SmartSourcing Ltd. Mention what you hope to learn and achieve, showing your enthusiasm and motivation to contribute positively during your time there.
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Compliance Basics
Make sure you're clued up on the key compliance and risk regulations pertinent to the industry you're applying to. Understanding frameworks like GDPR or AML will not only impress but also show that you’re ready to hit the ground running in your temporary role at SmartSourcing Ltd.
✨Prepare for Scenarios
Expect scenario-based questions that test your problem-solving skills. They might ask how you'd handle a specific compliance issue. Think through real situations you’ve encountered in past roles or study hypothetical cases to showcase your analytical skills and practical judgement during the interview.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly to new environments and team dynamics. Share examples of how you’ve successfully adjusted to changes in past roles and how this flexibility can benefit SmartSourcing Ltd in the short term.
✨Gather Your Technical Tools
Familiarise yourself with commonly used compliance tools or software, as they might come up in the interview. If you've used tools for risk assessments or compliance tracking, mention those and be ready to discuss how they can streamline processes at SmartSourcing Ltd.
