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- Tasks: Handle calls in a fast-paced environment, providing outstanding customer service.
- Company: Join a leading client in the national security sector based in London.
- Benefits: Earn £300 per day with a 6-month contract and daytime hours.
- Why this job: Make a difference in a vital role while utilising your communication skills.
- Qualifications: Must have DV clearance and experience in a contact centre or similar role.
- Other info: Embrace diversity and inclusion in a supportive team environment.
The predicted salary is between 78000 - 78000 £ per year.
DV Cleared Call Handler opportunity available suitable for ex-Police individuals or those who have worked in a national security or defence environment. This role is paying £300 per day. This is a non-IT role. Suitable for someone with a Police background.
One of our clients is looking for an experienced Call Handler to join them for a 6 month contract. They are offering £300 per day, inside IR35. Our client is based in London (SW1) onsite full time. They operate on a 24x7 rota shift pattern and this role is DAY TIME hours. This role is working in a DV Security Cleared environment. You will need to be DV (developed vetting) cleared or eligible to undertake DV Security Clearance.
Would suit the following:
- Communications Operator
- Dispatcher
- Contact Handler
- Command and Control Operator
- Communications Officer
- Call Centre Handler
- Telecoms Operator
- Internal Communications
Skills & Experience
- Outstanding customer service - Calm, confident, and responsive under pressure
- Team player - Collaborative, supportive, and reliable in a fast-paced environment
- Clear communicator - Strong verbal skills and active listening
- Organised and efficient - Skilled at managing time and priorities
- Confident with ICT systems and telephony tools
- Experience in a contact centre or similar high-volume environment (Desirable)
- Familiarity with Microsoft Teams and other video call systems to set up meetings and calls (Desirable)
- Multilingual abilities are a plus (Desirable)
If you think you'd be a good fit for this role, please apply here. We look forward to hearing from you!
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
Call Handler - Internal Comms - DV Cleared - Onsite - £300 Pd employer: SmartSourcing Ltd
Contact Detail:
SmartSourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler - Internal Comms - DV Cleared - Onsite - £300 Pd
✨Tip Number 1
Network like a pro! Reach out to your contacts in the police or defence sectors. They might know about openings or can give you a heads-up on what the hiring managers are looking for.
✨Tip Number 2
Prepare for the interview by practising common call handler scenarios. Think about how you'd handle difficult calls or high-pressure situations, and be ready to share your experiences.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and listen actively. This role is all about being calm and confident under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are passionate about joining our team.
We think you need these skills to ace Call Handler - Internal Comms - DV Cleared - Onsite - £300 Pd
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially if you've worked in a national security or defence environment. We want to see how your background aligns with the role of a Call Handler.
Show Off Your Skills: Emphasise your outstanding customer service skills and ability to stay calm under pressure. We’re looking for team players who can communicate clearly and manage their time efficiently.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SmartSourcing Ltd
✨Know Your Background
Make sure you can clearly articulate your experience, especially if you have a police or national security background. Be ready to discuss specific situations where you demonstrated outstanding customer service and how you handled pressure.
✨Showcase Communication Skills
As a Call Handler, strong verbal skills are crucial. Practice active listening and clear communication. You might want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure environments.
✨Familiarise with ICT Tools
Since the role involves using telephony tools and possibly Microsoft Teams, brush up on these systems before the interview. If you have experience with similar tools, be prepared to discuss how you used them to enhance communication and efficiency.
✨Demonstrate Team Spirit
Being a team player is key in this role. Think of examples where you collaborated with others to achieve a common goal. Highlight your reliability and supportiveness in fast-paced settings to show you're a great fit for their team.