At a Glance
- Tasks: Investigate and resolve technical issues in a complex enterprise application.
- Company: Leading provider of enterprise-grade Field Service Management solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Hands-on role with excellent career advancement potential.
- Why this job: Join a dynamic team and make a real impact on product development.
- Qualifications: Experience with .NET, SQL, and strong problem-solving skills.
The predicted salary is between 45000 - 50000 £ per year.
Application Support (.Net/SQL) Hybrid/Marlow 3 days per week on site Up to 50K (maybe negotiable)
Our client provides enterprise-grade Field Service Management (FSM) platform, serving multi-vertical service operations across fire. Spearhead product, with active investment in a UX/UI overhaul, migration to Azure PaaS, and ongoing feature development.
You will work shoulder-to-shoulder with the engineering team confirming genuine defects, providing detailed technical reproduction steps, and occasionally contributing fixes yourself for well-understood issues. This is a hands-on technical role for someone who enjoys getting into the guts of a complex enterprise application.
What You’ll Be Doing:
- Own escalated tickets from 1st line support requiring deeper technical investigation across Service Centre, REA, and RCA.
- Write and run SQL Server queries against production and test databases to investigate data integrity issues, configuration problems, and reported bugs.
- Read and step through Tesseract’s VB.NET/C#/.NET Framework and .NET code.
Application Support Engineer employer: SmartSourcing Ltd
Our company is an exceptional employer, offering a dynamic work environment in Marlow where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and hands-on experience in cutting-edge technologies like Azure PaaS. Our supportive culture encourages teamwork and creativity, making it a rewarding place for those passionate about application support and engineering.
