At a Glance
- Tasks: Handle escalated technical cases and provide solutions to customers.
- Company: Join Smartsheet, a leading SaaS company in the UK.
- Benefits: Enjoy employer-paid medical, dental plans, and flexible working options.
- Other info: Great opportunities for professional growth in a dynamic environment.
- Why this job: Make a real difference by solving complex problems for customers.
- Qualifications: 2+ years in support, SaaS knowledge, and strong communication skills.
The predicted salary is between 45000 - 63000 £ per year.
Smartsheet is seeking a Tier 2 Support Escalation Specialist in the United Kingdom.
This role involves handling escalated technical cases, thoroughly investigating issues, and working with customers to provide solutions.
Strong problem-solving and communication skills are essential.
The ideal candidate should have over 2 years of experience in a support capacity, especially within a Saa S context, and be knowledgeable in cloud applications and basic programming.
The position offers a range of perks including employer-paid medical and dental plans, flexible working options, and opportunities for professional growth.
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We think you need these skills to ace Tier 2 Escalation Specialist — SaaS Support Lead
Problem-Solving Skills
Communication Skills
Technical Support
SaaS Knowledge
Cloud Applications
Basic Programming
Customer Service
