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- Tasks: Support sales teams and ensure smooth operations throughout the sales cycle.
- Company: Join Smartsheet, a leader in empowering teams with innovative tools.
- Benefits: Remote work flexibility, competitive pay, and a chance to grow your skills.
- Why this job: Make a real impact in a fast-paced, collaborative environment.
- Qualifications: 1+ years in Order Management or Sales Operations; Salesforce experience preferred.
- Other info: 16-week fixed-term contract with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Order Operations Specialist (Remote Eligible in UK)
Join Smartsheet as an Order Operations Specialist to partner with sales teams and support them throughout the sales cycle. You will play a key part in ensuring smooth operations and report directly to the Manager of Order Operations, based in Costa Rica.
Smartsheet has helped people and teams achieve their goals for over 20 years. We are building tools that empower teams to automate manual tasks, uncover insights, and scale smarter.
This is a fantastic opportunity to make an impact in a fast-paced, collaborative environment. Please note, the position is offered as a 16-week fixed-term contract.
You Will:
- Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
- Work within Salesforce.com CRM & CPQ to assist sales representatives (experience with Salesforce or a similar system is required)
- Review contracts and order documentation for accuracy and completeness
- Quickly learn and become confident in the quoting process
- Customise order forms and advise on complex deal structures, escalating specialised issues to the right partners for resolution and approval
- Coordinate deal reviews with sales, and support training, development, and adherence to operational policies
- Manage the daily deal approval process, ensuring alignment with organisational standards
- Collaborate with cross-functional teams such as Finance, Legal, Professional Services, and Sales to ensure transactions are completed quickly and efficiently
- Assist with reconciliation of multiple transactions and contract-related adjustments
- Respond to partner inquiries (e.g., purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) in Salesforce within SLA timelines
- Provide sales teams with support in resolving inquiries throughout the sales process
- Partner closely with fellow Order Operations team members to address requests and drive success
- Perform other duties as assigned
You Have:
- 1+ years of experience in Order Management, Sales Operations, Contracts, or Deal Desk
- 1+ years of experience working in a multinational or shared service center environment
- Familiarity with financial principles, revenue recognition, and contracting guidelines
- Background in handling a high-volume, multi-transactional environment (EOM, EOQ, and EOY)
- Ability to thrive in a fast-paced, high-growth environment and adapt to new processes with ease
- Strong problem-solving skills and proven ability to collaborate across multiple departments and stakeholders
- Excellent communication skills, with the ability to tailor messaging to different audiences and situations
- Legally eligible to work in the UK on an ongoing basis
- Fluency in English is required
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees.
Smartsheet is committed to providing equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India.
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Order Operations Specialist (Remote Eligible in UK) employer: Smartsheet
Contact Detail:
Smartsheet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Operations Specialist (Remote Eligible in UK)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you fit into their team, so think about how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Apply directly through our website! It shows you're genuinely interested and gives you a better chance of being noticed. Plus, we love seeing applications from enthusiastic candidates like you!
We think you need these skills to ace Order Operations Specialist (Remote Eligible in UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in order management and any relevant tools like Salesforce. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your experience aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value strong problem-solving abilities, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Smartsheet
✨Know Your Stuff
Make sure you understand the role of an Order Operations Specialist inside out. Familiarise yourself with the sales cycle, Salesforce.com CRM, and the specific responsibilities mentioned in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare examples from your past work that highlight your experience in order management or sales operations. Think about situations where you successfully collaborated with cross-functional teams or resolved complex issues. This will demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
✨Ask Smart Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Run through common interview questions and practice your responses. Focus on articulating your communication skills and how you can tailor your messaging to different audiences. You might even want to do a mock interview with a friend to get comfortable with the format.
