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For Companies At a Glance
- Tasks: Manage strategic accounts and enhance customer satisfaction and engagement.
- Company: Join Smartsheet, a leader in work management solutions for over 20 years.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers unlock the full potential of our tools.
- Qualifications: Experience in SaaS and a passion for customer success.
- Other info: Be part of a dynamic team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for every day.
Smartsheet is looking for a Senior Customer Success Manager to manage a set of large strategic accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS).
Senior Customer Success Manager in London employer: Smartsheet
Contact Detail:
Smartsheet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Smartsheet on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Smartsheet’s products and customer success stories. Show us you know how to drive value for customers and have a solid grasp of SaaS principles.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing large strategic accounts and improving customer satisfaction. We want to hear how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience with SaaS and how you've helped customers achieve their goals. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved customer satisfaction or engagement in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to show us who you are and what you're passionate about. It’s all about finding the right match!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Smartsheet
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction, application engagement, and retention rates. Being able to discuss these metrics confidently will show that you’re serious about driving value for customers.
✨Showcase Your SaaS Experience
Make sure to highlight your previous experience in Software as a Service (SaaS) environments. Prepare specific examples of how you've helped clients achieve their goals using SaaS solutions. This will demonstrate your expertise and ability to relate to Smartsheet's mission.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of past challenges you've faced with customers and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Research Smartsheet’s Tools and Solutions
Familiarise yourself with Smartsheet’s products and services. Understanding their features and benefits will allow you to discuss how you can help customers leverage these tools for their success. It shows genuine interest and preparation, which can set you apart from other candidates.
