Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer renewals and ensure a smooth experience for clients.
- Company: Smartsheet is a tech company revolutionising project management with no-code tools.
- Benefits: Enjoy remote work, private medical insurance, flexible time off, and professional development opportunities.
- Why this job: Join a diverse team and make a real impact in how the world works.
- Qualifications: 5+ years in Sales or Customer Success; strong negotiation skills required.
- Other info: Open to applicants from all backgrounds; we value diversity and inclusivity.
The predicted salary is between 43200 - 72000 £ per year.
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We’re revolutionaries — changing the way the world works is our daily mission.
As a Customer Success Renewals Manager, you will support the Customer Success Organisation in managing a portfolio of customer renewals. The ideal candidate has experience in SaaS contracting and excels at resolving issues creatively while mitigating risks, ensuring a world-class renewal experience for our customers. This key role is part of the Customer Success team, reporting to the Manager, Customer Success. The position is based in London, UK or remote.
Responsibilities:
- Serve as a key member of the account team to successfully conclude all assigned contract renewals.
- Ensure a positive customer experience throughout the renewal process.
- Collaborate with sales, customer success, order management, partners, and leadership to expedite renewals and foster positive outcomes.
- Build and communicate accurate renewal forecasts.
- Identify renewal risks and develop resolution strategies with team members.
- Prioritise portfolio management to achieve optimal outcomes.
- Suggest process improvements.
- Perform additional duties as assigned.
Qualifications:
- 5+ years in Sales, Customer Success, or Finance.
- 2+ years in a software renewal role.
- Strong negotiation skills and experience closing contracts.
- Ability to analyse complex problems and manage risks.
- Urgency and efficiency in meeting deadlines.
- Familiarity with project management methodologies.
- Entrepreneurial mindset and comfort with ambiguity.
- Experience with Salesforce (essential), Gainsight, and Smartsheet (preferred).
- Understanding of legal frameworks for SaaS renewals.
- Legally eligible to work in the UK.
Benefits:
- Employer-paid private medical and dental insurance.
- Monthly pension contributions and stipends.
- Paid holidays and flexible time off.
- Paid parental leave.
- Volunteer days and professional development opportunities.
- Company-funded perks and teleworking options across the UK.
At Smartsheet, we embrace diversity and inclusivity. We encourage applicants from all backgrounds, even if your experience doesn’t perfectly match the job description. Join us and help change how the world works!
Equal Opportunity Employer: We are committed to providing equal employment opportunities and fostering an inclusive environment. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected categories.
Customer Success Renewals Manager employer: Smartsheet
Contact Detail:
Smartsheet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Renewals Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and its contracting processes. Understanding the nuances of software renewals will give you an edge in discussions and negotiations during the interview.
✨Tip Number 2
Showcase your negotiation skills by preparing examples of past successes in closing contracts. Be ready to discuss specific strategies you used to overcome challenges and achieve positive outcomes.
✨Tip Number 3
Highlight your experience with Salesforce and any other relevant tools like Gainsight or Smartsheet. Being proficient in these platforms can set you apart as a candidate who can hit the ground running.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing to discuss complex issues you've resolved in previous roles. This will show your potential employer that you can handle the challenges of managing customer renewals effectively.
We think you need these skills to ace Customer Success Renewals Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Customer Success Renewals Manager position. Tailor your application to highlight relevant experience in SaaS contracting and customer success.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years in Sales, Customer Success, or Finance, and specifically mention any experience you have in software renewal roles. Use concrete examples to demonstrate your negotiation skills and problem-solving abilities.
Showcase Your Skills: Make sure to showcase your strong negotiation skills and ability to manage risks effectively. Mention any familiarity with tools like Salesforce, Gainsight, and Smartsheet, as these are preferred by the company.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss how your entrepreneurial mindset and comfort with ambiguity can contribute to the team at Smartsheet.
How to prepare for a job interview at Smartsheet
✨Know Your SaaS Inside Out
Make sure you understand the nuances of SaaS contracting and renewals. Brush up on common challenges and solutions in the industry, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Negotiation Skills
Prepare examples of past negotiations where you successfully closed contracts or resolved issues creatively. This will highlight your ability to handle complex situations and ensure a positive customer experience.
✨Familiarise Yourself with Relevant Tools
Since experience with Salesforce and Gainsight is essential, make sure you're comfortable discussing how you've used these tools in previous roles. If you have experience with Smartsheet, be ready to share how it has helped you manage projects effectively.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified risks and developed strategies to mitigate them. Being able to articulate your thought process will show that you can handle the responsibilities of the role.
