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- Tasks: Manage large accounts, ensuring customer satisfaction and successful product adoption.
- Company: Smartsheet empowers teams with no-code tools to revolutionise project management.
- Benefits: Enjoy flexible working options, private medical insurance, and professional development opportunities.
- Why this job: Join a pivotal moment in a revolutionary company and make a significant impact.
- Qualifications: Experience in SaaS account management and fluency in French are essential.
- Other info: Remote work within the UK is available; diverse applicants are encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We’re revolutionaries—changing the way the world works is our mission.
We are seeking a French-speaking Customer Success Manager to manage large accounts, ensuring high customer satisfaction, successful product adoption, and retention within the EMEA region. You will be the main contact for key customers, understanding their success criteria, addressing questions, resolving issues, and serving as a trusted Smartsheet advisor. This role offers a career-defining opportunity to join us at a pivotal moment and make a significant impact.
Responsibilities include:
- Leading onboarding for enterprise customers, ensuring seamless adoption and clear value communication.
- Designing and executing customer engagement strategies to drive satisfaction and long-term success.
- Acting as a Smartsheet expert and trusted advisor, helping customers overcome challenges and achieve business outcomes.
- Conducting regular Customer Success Reviews to reinforce value, resolve issues, and identify growth opportunities.
- Developing tools, frameworks, and best practices to maximize customer value.
- Analyzing usage data to uncover insights and provide strategic guidance.
- Serving as the primary contact for high-impact situations, ensuring swift resolution.
- Collaborating with Sales and Professional Services to deliver additional value.
- Providing feedback to Product, Marketing, and Sales to inform innovation and improve user experience.
- Meeting or exceeding performance and renewal targets.
- Performing other duties as required.
Qualifications include:
- Proven account management experience in mid- to late-stage SaaS environments.
- Bachelor's degree in a relevant field preferred.
- Experience maintaining outcome-based relationships with diverse customers.
- Strong task management skills.
- Passion for web-based technologies and understanding Smartsheet’s benefits and technical aspects.
- Ability to explain technical topics to non-technical users.
- Willingness to travel periodically.
- Fluency in French is mandatory; additional languages are a plus.
- Legal eligibility to work in the UK.
Benefits include:
- Employer-paid private medical and dental insurance.
- Monthly pension contributions.
- Work stipends and flexible working options.
- Paid holidays, parental leave, volunteer days.
- Opportunities for professional development.
- Company-funded perks and resources.
At Smartsheet, we foster an inclusive environment where everyone is welcome to make a difference. We encourage diverse applicants and value unique career paths. Join us to change the way the world works!
Equal Opportunity Employer: We are committed to equal employment opportunities and fostering an inclusive environment, considering all qualified applicants regardless of race, gender, age, religion, or other protected categories.
Customer Success Manager - French Speaking employer: Smartsheet
Contact Detail:
Smartsheet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - French Speaking
✨Tip Number 1
Familiarise yourself with Smartsheet's features and benefits. Understanding the product inside out will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Leverage your network to connect with current or former employees at Smartsheet. They can provide valuable insights into the company culture and expectations, which can be a game-changer during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience with SaaS account management will show that you're well-equipped for the challenges of this role.
✨Tip Number 4
Brush up on your French language skills, especially in a business context. Being able to communicate effectively with French-speaking clients will set you apart and demonstrate your readiness for the role.
We think you need these skills to ace Customer Success Manager - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS account management and customer success. Emphasise your ability to maintain high renewal rates and any specific achievements that demonstrate your impact in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and web-based technologies. Mention your fluency in French and how it will benefit the role. Use specific examples to illustrate how you have successfully managed customer relationships in the past.
Showcase Your Technical Skills: Since the role requires explaining technical topics to non-technical users, include examples of how you've done this before. Highlight any experience with Smartsheet or similar tools to show your familiarity with the product.
Prepare for the Interview: If selected for an interview, be ready to discuss your strategies for customer engagement and retention. Prepare to share insights on how you would approach onboarding enterprise customers and resolving their challenges effectively.
How to prepare for a job interview at Smartsheet
✨Showcase Your SaaS Experience
Make sure to highlight your previous experience in SaaS account management. Be prepared to discuss specific examples of how you've maintained high renewal rates and engaged with customers to ensure their success.
✨Demonstrate Your French Fluency
Since fluency in French is mandatory, practice speaking about your professional experiences in French. This will not only show your language skills but also your ability to communicate effectively with French-speaking clients.
✨Prepare for Customer Success Scenarios
Think of potential challenges that customers might face and how you would address them. Prepare to discuss strategies for onboarding, engagement, and resolving issues, as these are key responsibilities of the role.
✨Understand Smartsheet's Value Proposition
Familiarise yourself with Smartsheet’s products and how they benefit users. Be ready to explain technical concepts in simple terms, as this will demonstrate your ability to act as a trusted advisor to customers.
