At a Glance
- Tasks: Solve technical issues and support customers with escalated cases.
- Company: Join Smartsheet Inc, a leader in SaaS solutions.
- Benefits: Enjoy employer-paid medical, dental benefits, and flexible time off.
- Other info: Great opportunities for professional growth in a remote work environment.
- Why this job: Make a real difference by helping customers solve their tech challenges.
- Qualifications: 2+ years in a support role, strong troubleshooting and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Smartsheet Inc is looking for a Tier 2 Support Escalation Specialist to tackle escalated technical cases. Responsibilities include solving technical issues, supporting customers, and documenting findings.
The ideal candidate has 2+ years of experience in a support role, preferably within a SaaS environment. This role emphasizes technical troubleshooting, communication skills, and the ability to work independently.
Candidates will also enjoy perks like employer-paid medical and dental benefits, flexible time off, and opportunities for professional growth.
Tier 2 Escalation Specialist — Remote UK employer: Smartsheet Inc
Smartsheet is an exceptional employer that champions innovation and personal growth, offering a dynamic work environment in London. With a strong focus on employee well-being, we provide comprehensive benefits including private medical and dental coverage, generous leave policies, and opportunities for professional development through platforms like Udemy. Our inclusive culture encourages diverse perspectives, allowing you to make a meaningful impact while enjoying the flexibility of hybrid working arrangements.
