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- Tasks: Be the go-to person for resolving client queries via phone and email.
- Company: Join a multi-award winning tech company recognised for its innovative AML solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a cycle to work scheme.
- Why this job: Gain valuable experience in customer service while contributing to a socially responsible company.
- Qualifications: No specific qualifications required; just bring your passion for helping others!
- Other info: Flexible weekend shifts and excellent career progression opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. You will be the first point of contact for resolving routine queries from our largest clients by phone and email. A high level of customer service must be extended to clients at all times with excellent attention to detail applied to all tasks.
Upon completion of your training you will have developed knowledge of current AML regulations and be able to provide support to clients in line with the client organisations’ individual AML policy and the guidance documents provided. In addition, upon completion of your probation, you will be required to join a rota for adjusted shift patterns to provide out of hours support – typically 2 weekend days per quarter.
Deliver a seamless customer experience for our portfolio of enterprise clients and strive to exceed customer expectations. Provide a best in-class query resolution service to our clients, aiming to resolve client issues as quickly as possible. Use the information and resources available to investigate and resolve customer queries immediately or escalate through the appropriate channels for further investigation/resolution.
World-class customer service skills. We are a multi-award winning Tech company with an aspirational mentality. Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fastest Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024.
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support. We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers.
Our comprehensive benefit package includes:
- 25 days holiday rising to 30 with each year of service
- Private Medical Insurance covering dental and optical
- Company pension scheme
- Life Assurance – 4x your annual salary
- Employee Assistance Programme
- Cycle to work scheme
- On site gym
WEEKENDS - Customer Service Co-ordinator employer: SmartSearch
Contact Detail:
SmartSearch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land WEEKENDS - Customer Service Co-ordinator
✨Tip Number 1
Familiarise yourself with Anti-Money Laundering (AML) regulations and the specific policies of SmartSearch. Understanding these will not only help you in the role but also show your commitment to the position during any discussions.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved client issues in the past. Be ready to discuss these experiences in detail, highlighting your attention to detail and ability to exceed customer expectations.
✨Tip Number 3
Research SmartSearch’s recent achievements and recognitions, such as being listed in the RegTech100 and Northern Tech Awards. This knowledge will allow you to engage in meaningful conversations about the company and express your enthusiasm for being part of a successful team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift patterns, especially for weekend work. Showing that you are open to adjusting your schedule will demonstrate your commitment to providing excellent customer service and your willingness to support the team.
We think you need these skills to ace WEEKENDS - Customer Service Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Co-ordinator position. Tailor your application to highlight your relevant experience in customer service and any knowledge of AML regulations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve queries efficiently. Mention specific examples from your past experiences that demonstrate your attention to detail and commitment to providing excellent service.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, problem-solving, and the ability to work under pressure. Include any previous experience in tech or financial services that aligns with the company's focus on AML.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Service Co-ordinator role.
How to prepare for a job interview at SmartSearch
✨Understand AML Regulations
Familiarise yourself with the basics of Anti-Money Laundering regulations. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role and the importance of compliance in customer service.
✨Showcase Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved queries or handled difficult situations, as this role requires a world-class approach to client interactions.
✨Demonstrate Attention to Detail
Since the job involves a high level of detail, be prepared to discuss how you ensure accuracy in your work. You might want to share specific strategies or tools you use to maintain attention to detail in customer service tasks.
✨Express Flexibility and Team Spirit
The role includes weekend shifts and teamwork. Be open about your availability and willingness to adapt to changing schedules. Highlight any previous experiences where you worked collaboratively or adjusted to meet team needs.
